DriveUp&Go Supervisor

Albertsons Companies•Scottsdale, AZ

8d•Onsite

About The Position

The DriveUp&Go Supervisor leads the online order selection process to support accurate, on-time order execution. The role trains shoppers on Drive Up & Go equipment, selecting perishable items, customer service, and company procedures and guidelines. The supervisor oversees Drive Up & Go employees, supports Store Management with coaching and effective department management, monitors order and shopper performance, and helps maintain compliance with company rules and regulations. The position also involves selecting and collating products for online grocery orders, assisting customers and e-commerce shoppers, checking product quality and handling requirements, completing daily site workbench functions and paperwork, and auditing shoppers to confirm they follow procedures. The role requires working independently in a fast-paced environment and providing timely information to Store Management to support decisions and process improvement.

Requirements

Strong customer service skills.
Good leadership skills and the ability to influence, motivate, and work through others to achieve results.
Good verbal and written communication skills.
Strong teamwork and interpersonal skills, including the ability to communicate effectively with management teams.
Basic computer skills.
Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods.
Ability to lift and maneuver objects of various dimensions and weights up to approximately 50 pounds.
Analytical ability to handle administrative duties and mental alertness to complete work accurately, safely, and thoroughly.
Ability to concentrate and deal with frequent interruptions.
Willingness to work independently in a fast-paced environment.

Nice To Haves

Basic skills with Microsoft Office Suite, including Excel, Word, and Outlook, are highly desirable.
Understanding of customer satisfaction and the goal of creating a positive experience for the albertsons.com customer.

Responsibilities

Supervise the Drive Up & Go team.
Assist e-commerce shoppers with substitutions, problems, and customer questions.
Support Store Management in managing and coaching Drive Up & Go employees.
Manage shopper productivity, out-of-stocks, on-time order fulfillment, and delivery of orders to customers’ cars.
Provide timely reporting and information to Store Management to support proactive decision-making and continuous process improvement.
Select and collate products for online grocery orders.
Check perishable products for pull dates, quality, proper temperature, and appropriate bagging to prevent damage in transit.
Perform daily site workbench functions and maintain necessary paperwork.
Conduct periodic shopper audits to ensure procedures are followed.
Help customers on the sales floor.
Ensure department personnel comply with Company rules and regulations.
Train shoppers on Drive Up & Go equipment, proper selection of perishable items, customer service, and company procedures and guidelines.