DriveUp&Go Supervisor

Albertsons Companies • Flagstaff, AZ

1d

About The Position

The DriveUp&Go Supervisor leads the Drive Up & Go online order selection process to ensure accurate, on-time order execution. The role trains shoppers on equipment, proper selection of perishable items, customer service, and company procedures. It supervises and coaches Drive Up & Go employees, monitors productivity and order fulfillment, supports customers and store management, and ensures compliance with company policies.

Requirements

• Strong customer service skills.
• Good leadership skills and the ability to influence, motivate, and work through others to achieve results.
• Good verbal and written communication skills.
• Strong teamwork and interpersonal skills, including the ability to communicate effectively with management teams.
• Basic computer skills.
• Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods.
• Ability to lift and maneuver objects of various dimensions and weights up to approximately 50 pounds.
• Analytical ability to handle administrative duties and mental alertness to complete work accurately, safely, and thoroughly.
• Ability to concentrate and deal with frequent interruptions.
• Willingness to work independently in a fast-paced environment.

Nice To Haves

• Basic skills with Microsoft Office Suite, including Excel, Word, and Outlook.
• Understanding of customer satisfaction and creating a positive experience for Albertsons.com customers.

Responsibilities

• Supervise the team of Drive Up & Go employees.
• Assist e-commerce shoppers with substitutions, problem resolution, and customer questions.
• Support Store Management in managing and coaching Drive Up & Go employees.
• Manage shopper productivity, out-of-stocks, on-time picking, and the speed at which orders reach customers' cars.
• Provide timely reports and information to Store Management to support proactive decisions and continuous process improvement.
• Select and collate products for online grocery orders.
• Check perishable products for pull dates, quality, proper temperature, and appropriate bagging to prevent damage in transit.
• Perform daily site workbench functions and maintain necessary paperwork.
• Conduct periodic shopper audits to ensure procedures are followed.
• Help customers on the sales floor.
• Ensure department personnel comply with company rules and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed