DriveUp&Go Supervisor

Albertsons Companies•Tucson, AZ

13h

About The Position

The DriveUp&Go Supervisor leads the online order selection process to ensure orders are completed accurately and on time. The role trains shoppers on Drive Up & Go equipment, proper selection of perishable items, customer service, and company procedures and guidelines. The supervisor supports Store Management in managing and coaching employees, monitors shopper productivity and order fulfillment, provides timely reporting, and helps improve processes. The role also selects and collates grocery products, checks perishables and bagging, performs daily site workbench functions and paperwork, conducts shopper audits, assists customers on the sales floor, and ensures department personnel comply with company rules and regulations.

Requirements

Strong customer service skills.
Good leadership skills and ability to influence, motivate, and work through others to achieve results.
Good verbal and written communication skills.
Strong teamwork and interpersonal skills, including the ability to communicate effectively with management teams.
Basic computer skills.
Ability to understand customer satisfaction and work toward creating a positive experience for Albertsons.com customers.
Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods.
Ability to lift and maneuver objects of various dimensions and weights up to approximately 50 pounds.
Analytical ability to handle administrative duties and mental alertness to complete work accurately, safely, and thoroughly.
Ability to concentrate and deal with frequent interruptions.
Willingness to work independently in a fast-paced environment.

Nice To Haves

Basic skills with Microsoft Office Suite, including Excel, Word, and Outlook, are highly desirable.

Responsibilities

Supervise the team of Drive Up & Go employees.
Assist e-commerce shoppers with substitutions, problems, and customer questions while providing strong customer service.
Support Store Management in managing and coaching Drive Up & Go employees.
Manage shopper productivity, out-of-stocks, on-time order fulfillment, and the speed of delivering orders to customers' cars.
Provide timely reports and information to Store Management to support proactive decision-making and continuous process improvement.
Select and collate products for online grocery orders.
Check perishable products for pull dates, quality, proper temperature, and appropriate bagging to prevent damage in transit.
Perform daily site workbench functions and maintain necessary paperwork.
Conduct periodic shopper audits to ensure procedures are followed.
Help customers on the sales floor.
Ensure all department personnel comply with Company rules and regulations.
Train shoppers on Drive Up & Go equipment, proper shopping of perishable items, customer service, and company procedures and guidelines.