DriveUp&Go Supervisor

Albertsons Companies•Tucson, AZ

13h

About The Position

The DriveUp&Go Supervisor leads the online order selection process to ensure orders are completed accurately and on time. The role trains shoppers on Drive Up & Go equipment, proper selection of perishable items, customer service, and company procedures and guidelines. It supervises and coaches Drive Up & Go employees, supports effective department management, and helps ensure a positive Albertsons.com customer experience. The supervisor oversees shopper productivity, product availability, order fulfillment timing, and delivery of orders to customers’ cars. The role also selects and assembles grocery orders, checks perishable products for quality, pull dates, temperature, and appropriate bagging, completes daily site workbench functions and paperwork, performs shopper audits, assists customers on the sales floor, and ensures department personnel follow company rules and regulations.

Requirements

Strong customer service skills.
Good leadership skills and the ability to influence, motivate, and work through others to achieve desired results.
Good verbal and written communication skills.
Strong teamwork and interpersonal skills, including the ability to communicate effectively with management teams.
Basic computer skills.
Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods.
Ability to lift and maneuver objects of various dimensions and weights up to approximately 50 pounds.
Analytical ability to handle administrative duties and mental alertness to complete work accurately, safely, and thoroughly.
Ability to concentrate and deal with frequent interruptions.
Willingness to work independently in a fast-paced environment.

Nice To Haves

Basic skills with Microsoft Office Suite, including Excel, Word, and Outlook.
A good understanding of customer satisfaction and creating a positive experience for Albertsons.com customers.

Responsibilities

Supervise the team of Drive Up & Go employees.
Assist e-commerce shoppers with substitutions, problems, and customer questions.
Support Store Management in managing and coaching Drive Up & Go employees.
Manage shopper productivity, out-of-stocks, on-time order fulfillment, and the speed of getting orders to customers’ cars.
Provide timely reports and information to Store Management to support proactive decisions and continuous process improvement.
Select and collate products for online grocery orders.
Check perishable products for pull dates, quality, proper temperature, and appropriate bagging to prevent damage in transit.
Perform daily site workbench functions and maintain required paperwork.
Conduct periodic shopper audits to ensure procedures are followed.
Help customers on the sales floor.
Ensure department personnel comply with Company rules and regulations.
Train shoppers on Drive Up & Go equipment, proper shopping of perishable items, customer service, and company procedures and guidelines.