Dispatch/Driver Supervisor
About The Position
Trans-Bridge Lines, Inc. is seeking a Dispatch/Driver Supervisor to join its operations team in Bethlehem, Pennsylvania. This is a full-time, 100% on-site position. The supervisor manages driver dispatching and bus assignments to meet customer demand in a timely and efficient manner, supervises driver activities for compliance with company rules and policies, and collects and processes operational logs, forms, and reports in accordance with state and federal regulations. The position is scheduled for four days per week, with one of two listed schedules: 11:00 AM–9:00 PM or 3:00 AM–1:00 PM. The salary range is $45,000–$50,000. Offers may be contingent on passing pre-employment drug and alcohol screening criteria, background checks, and physical exams pertaining to the job.
Requirements
- High school diploma or equivalent.
- Excellent attention to detail.
- Ability to communicate effectively with customers, drivers, the operations team, and management.
- Ability to work independently and with others.
- Punctuality.
- Must pass drug and alcohol screenings.
- Ability to sit at a desk for prolonged periods while working on a computer and performing dispatch duties.
- Ability to lift up to 15 pounds.
- Ability to work holidays and weekends when scheduled.
Nice To Haves
- Previous dispatch experience and/or a transportation industry background is strongly preferred.
- Customer service experience preferred.
- Knowledge of Microsoft programs is a plus.
- Knowledge and use of GPS tracking systems such as Saucon is a plus.
- Prior driving experience and/or a CDL is a plus.
- Bilingual English/Spanish is a plus.
Responsibilities
- Assign drivers to work and manage assignment changes; verify driver check-in and ensure drivers understand their daily assignments.
- Monitor driver uniforms and appearance for compliance with company policy.
- Communicate with drivers on the road about customer counts, traffic, assignment changes, accidents, bus issues, and customer escalations.
- Coordinate between drivers and maintenance personnel when handling road failures and accidents.
- Educate drivers about procedure changes and confirm that they have reviewed them.
- Monitor driver times and expenses recorded on charter and tour envelopes.
- Obtain and review itineraries for tours and charter trips and ensure required documentation is in order.
- Prepare preliminary documentation and items or equipment for multi-day trips, including driver expense advances.
- Apply company payroll rules and regulations for drivers and coordinate with payroll regarding extra hours, changes, and deductions.
- Monitor drivers' preparation of accident and incident reports and, when necessary, assist with workers' compensation forms.
- Maintain attendance records, day-off requests, and driver availability.
- Stay current with Federal Motor Carrier Safety Regulations.
- Perform other duties and responsibilities as assigned.
Benefits
- Medical, dental, and vision insurance
- Health and dependent flexible spending accounts
- Company-paid short-term disability and life insurance
- Employee Assistance Program (EAP)
- Paid time off
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
