Dispatch Supervisor

NRS•Piscataway, NJ

About The Position

The Dispatch Supervisor supports local client operations on a day-to-day basis through hands-on paperwork and administrative controls that maximize efficiency. The role focuses on driver hiring conversions and retention, developing and controlling safety programs in collaboration with drivers and the Safety department, and supporting operations through business continuity planning. The position provides customer updates and participates in customer calls about performance and planning. It supports driver recruiting and onboarding, coordinates application processing with Recruiting and Safety, helps resolve issues raised by internal and external customers, works with operational tools and infrastructure, and assists with administrative closeout and billing processes.

Requirements

High school education or equivalent.
Relevant work experience in a logistics field; one year of experience is preferred.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to work effectively as a professional team member in support of team success.
Ability to work under pressure and meet deadlines.
Ability to communicate orally and in writing with a wide range of people.

Nice To Haves

One year of relevant logistics experience is preferred.

Responsibilities

Provide customers with updates on projects, goals, operational check-ins, pickups, and deliveries.
Participate in customer weekly and daily calls regarding performance and planning.
Review potential changes or improvements with customers, validate them internally with the operations management team, and roll them out to involved drivers and dispatchers.
Support driver hiring and startup initiatives by interviewing and processing drivers.
Evaluate driver pools and capabilities for busy seasons and special projects, and match candidates to service needs.
Address application questions and concerns and coordinate application processing with Recruiting and Safety departments.
Review and resolve problems raised by internal and external customers, including discussing expectations and recent issues with customers and coordinating needs and processes with cross-functional departments.
Work with operational tools and infrastructure, including tracking systems, Rand McNally, SkyBitz, AS400 reporting, customer portals, and online platforms such as Smartsheet.
Work with administrative teams to complete orders and close out open billing items.
Develop reporting tools and processes for additional revenue streams, such as detention and bobtail billing.
Work with drivers and the Safety department to create and control safety programs.
Support operations through business continuity models during adversity.