Dispatch/Driver Supervisor
About The Position
Trans-Bridge Lines, Inc. is seeking a Dispatch/Driver Supervisor to join its operations team. The role manages driver dispatching and bus assignments to meet customer demand in a timely and efficient manner. It supervises driver activities for compliance with company rules and policies and handles collection and processing of operational logs, forms, and reports in accordance with state and federal regulations. The position is based at the company’s Bethlehem, Pennsylvania location and is 100% onsite. The schedule is four days per week, with either 11:00 AM–9:00 PM or 3:00 AM–1:00 PM hours. The supervisor must be available to work weekends and holidays when scheduled. Employment offers may depend on passing pre-employment drug and alcohol screening, background checks, and job-related physical exams.
Requirements
- High school diploma or equivalent.
- Excellent attention to detail.
- Ability to communicate effectively with customers, drivers, the operations team, and management.
- Ability to work independently and collaboratively.
- Punctuality.
- Must pass drug and alcohol screenings.
- Ability to sit at a desk for prolonged periods while using a computer and performing dispatching duties.
- Ability to lift up to 15 pounds.
- Ability to work weekends and holidays when scheduled.
Nice To Haves
- Previous dispatch experience and/or a background in the transportation industry.
- Customer service experience.
- Knowledge of and experience using Microsoft programs.
- Knowledge of GPS tracking systems such as Saucon.
- Prior driving experience and/or a CDL.
- Bilingual English/Spanish ability.
Responsibilities
- Assign and change driver work assignments, verify driver check-in, and ensure drivers understand their daily assignments.
- Monitor driver uniforms and appearance for compliance with company policy.
- Communicate with drivers on the road about customer counts, traffic, assignment changes, accidents, bus issues, and customer escalations.
- Coordinate communication between drivers and maintenance personnel when handling road failures and accidents.
- Educate drivers about procedure changes and confirm they have reviewed the changes.
- Monitor driver times and expenses on charter and tour envelopes.
- Obtain and review itineraries for tours and charter trips and ensure required documentation is in order.
- Prepare preliminary documentation and required items or equipment for multi-day trips, including driver expense advances.
- Understand company payroll rules and regulations for drivers and coordinate with payroll on extra hours, changes, and deductions.
- Monitor drivers’ preparation of accident and incident reports.
- Assist drivers with workers’ compensation forms when necessary.
- Maintain attendance records, day-off requests, and driver availability.
- Stay familiar with and up to date on Federal Motor Carrier Safety Regulations.
- Perform other duties and responsibilities as assigned.
Benefits
- Medical, dental, and vision insurance.
- Health and dependent flexible spending accounts.
- Company-paid short-term disability and life insurance.
- Employee Assistance Program (EAP).
- Paid time off.
- 401(k).
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
