Driver Manager - In Training

Stevens Transport•Dallas, TX

About The Position

The Driver Manager in Training is an entry-level leadership role designed to develop the skills and experience needed to manage a fleet of drivers, ensure operational efficiency, and deliver superior customer service. The role provides hands-on training in driver management, load planning, compliance, and communication under the guidance of an experienced Fleet Manager. The position supports driver scheduling, hours-of-service monitoring, route optimization, onboarding, and ongoing training. It works with dispatch and load-planning teams to improve load assignments and fleet utilization, tracks operational metrics, and helps resolve issues that can cause delays or affect customer satisfaction. The role also serves as a point of contact for drivers, supports compliance and safety initiatives, and assists with customer inquiries and service recovery. The structured training program includes shadowing senior fleet managers, workshops, and hands-on activities focused on fleet operations, driver management, compliance, leadership, and problem-solving. Successful completion prepares candidates for promotion to a full Fleet Manager role with increased responsibility and autonomy.

Requirements

At least 1 year of experience in a professional work setting.
Strong communication, organization, and active-listening skills.
Technological proficiency.
Leadership potential.
Analytical and problem-solving skills.
Customer focus and empathy.
Decision-making ability.
Documentation skills.
Conflict-resolution skills.

Nice To Haves

Transportation or logistics experience.
Strong knowledge of DOT regulations and transportation industry best practices.

Responsibilities

Assist in managing a fleet of drivers to support timely load delivery and maintain safety and compliance standards.
Support driver scheduling, monitor hours of service (HOS), and help optimize routes.
Participate in driver onboarding, orientation, and ongoing training.
Collaborate with dispatch and load-planning teams on load assignments and fleet utilization.
Analyze and report operational metrics, including on-time performance, fuel efficiency, and driver productivity.
Help identify and resolve operational challenges to minimize delays and improve customer satisfaction.
Provide driver support for route issues, compliance concerns, and equipment needs.
Maintain clear, respectful communication and build positive relationships with drivers.
Learn and apply practices for handling driver feedback and resolving conflicts.
Support compliance with federal, state, and company regulations, including HOS requirements and safety protocols.
Assist with safety meetings and driver performance reviews.
Participate in incident reviews and contribute to safety improvement initiatives.
Support customer satisfaction through timely and accurate service, and assist with customer inquiries and service recovery.
Complete the structured training program, shadow senior fleet managers, and participate in workshops and hands-on development activities.