Drain Technician

SALT Service Co. • Austin, TX

3d • $60,000 - $80,000

About The Position

SALT Service Co. is seeking a motivated, skilled, and customer-focused Drain Technician to join its growing plumbing team. The role diagnoses drain and sewer issues, performs residential drain cleaning and maintenance, troubleshoots plumbing problems, and recommends solutions to homeowners. The ideal candidate has hands-on experience with residential drain systems and drain-cleaning equipment, takes pride in high-quality workmanship, and provides exceptional customer service. Strong communication skills and the ability to identify service opportunities while explaining customer options are important to success.

The technician works with homeowners and coordinates with dispatch, plumbing technicians, and management to support efficient scheduling and positive customer experiences. The role also includes maintaining company vehicles, tools, and equipment; following safety procedures, applicable plumbing codes, and industry best practices; and participating in ongoing training and education.

Annual earning potential is $60,000–$80,000, based on performance. SALT describes its culture as family-owned and operated, supportive, and focused on teamwork, integrity, and work-life balance.

Requirements

• Previous experience in drain cleaning, residential plumbing, or sewer services is preferred.
• Knowledge of residential drain systems, sewer lines, and common plumbing issues.
• Ability to troubleshoot problems and recommend effective solutions.
• Strong customer service, communication, and interpersonal skills.
• Ability to identify service opportunities and explain recommendations to homeowners.
• Dependable, self-motivated, and able to work independently or as part of a team.
• Valid driver's license and eligibility to drive under the company's insurance policy.
• Willingness to work flexible hours, including occasional evenings or weekends, as business needs require.
• Ability to lift and carry up to 75 pounds.
• Ability to stand, walk, bend, kneel, crouch, and work in confined or challenging spaces as required.
• Ability to operate hand tools, power equipment, and drain-cleaning machinery safely.
• Ability to work around water, wastewater, moving equipment, varying temperatures, humidity, dust, fumes, and moderate noise.
• Ability to wear required personal protective equipment and follow established safety procedures.

Nice To Haves

• Experience operating drain-cleaning equipment and plumbing tools is preferred.
• Sewer camera inspection experience is a plus.

Responsibilities

• Perform residential drain cleaning, clearing, and maintenance using appropriate tools and equipment.
• Identify and diagnose clogged drains, sewer-line issues, blockages, and other drainage problems.
• Safely operate drain-cleaning machines, sewer cameras, augers, and other applicable plumbing tools.
• Perform drain and sewer camera inspections to identify blockages, damage, root intrusion, and other concerns.
• Explain findings, discuss available solutions, and educate homeowners on drain maintenance and prevention.
• Recommend repairs, maintenance, and replacement options based on customer needs and system condition.
• Identify additional plumbing service opportunities and present solutions professionally in accordance with company standards.
• Provide accurate estimates when authorized and maintain records of inspections, services performed, and recommendations.
• Build trust with homeowners through clear communication, professionalism, punctuality, and quality workmanship.
• Follow company safety procedures, applicable plumbing codes, and industry best practices.
• Maintain company vehicles, tools, and equipment in clean, safe, and reliable working condition.
• Coordinate with dispatch, plumbing technicians, and management to support efficient scheduling and customer experiences.
• Participate in company training and ongoing education to improve technical skills, product knowledge, and service performance.

Benefits

• Medical, dental, vision, and life insurance options.
• Retirement savings options, including a 401(k) with company matching, where applicable.
• Paid holidays and paid time off.
• Ongoing training and professional development.
• Opportunities for career advancement.
• Family and friends discounts.
• Performance-based incentives and company-sponsored trips, when offered.
• Supportive leadership and an open-door policy.
• A family-owned and operated company culture that values teamwork, integrity, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed