Drain Technician
About The Position
Jolly Plumbing Drains Heating & Air is hiring a Drain Technician to diagnose and resolve residential drain and sewer problems, provide professional service to homeowners, and help deliver a positive customer experience. The technician uses drain-cleaning and inspection equipment to clear blockages, inspect lines, identify potential issues, and explain findings and options to customers. The role calls for technical ability, sound judgment, clear communication, safe work practices, and a customer-first approach. The position is based in Cincinnati, Ohio. Jolly describes itself as a growing home services company founded in 1979, focused on exceptional service, investing in its people, and creating a supportive team culture.
Requirements
- Previous drain cleaning, plumbing, or sewer service experience is preferred.
- Ability to troubleshoot problems and identify practical solutions.
- Strong communication skills and ability to explain technical issues to homeowners.
- Professional, respectful, customer-focused demeanor.
- Commitment to honesty, safety, and quality workmanship.
- Dependable attendance, strong work ethic, and willingness to learn.
- Ability to work in physically demanding environments, including basements, crawlspaces, and other residential settings.
- Ability to lift and maneuver equipment and materials as required.
- Valid driver's license and commitment to safe driving.
- Willingness to participate in ongoing training and follow established procedures.
- Ability to work independently while contributing to a team environment.
Nice To Haves
- Experience operating drain-cleaning equipment and sewer inspection cameras.
Responsibilities
- Diagnose and resolve residential drain and sewer issues, including problems involving sinks, tubs, toilets, floor drains, and main sewer lines.
- Clean drains using appropriate equipment, including drain machines, snakes, and hydro-jetting systems when applicable.
- Operate sewer cameras to inspect drain and sewer lines and identify blockages, damage, and other potential issues.
- Explain findings, recommended solutions, and preventative maintenance options clearly and professionally to homeowners.
- Provide honest recommendations that prioritize customer needs and follow the company's commitment to doing the right thing.
- Educate customers about drain care and ways to help prevent future problems.
- Maintain clean, organized equipment and a professional appearance.
- Protect customers' homes through proper worksite preparation and cleanup.
- Complete service documentation and maintain accurate job records.
- Follow company procedures, safety standards, and applicable codes.
- Collaborate with dispatch, leadership, and other technicians to deliver a strong customer experience.
- Participate in ongoing training to strengthen technical knowledge and professional development.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing technical training and professional development
- Opportunities for career advancement
- Company-provided uniforms and job-related equipment, as applicable
- Employee discounts and perks
- Team events and appreciation programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
