Drain Technician

SALT Service Co. • Austin, TX

1d

About The Position

SALT Service Co. is seeking a motivated, skilled, and customer-focused Drain Technician to join its growing plumbing team. The technician diagnoses residential drain and sewer issues, performs drain cleaning and maintenance, troubleshoots plumbing problems, and recommends appropriate solutions to homeowners. The ideal candidate has hands-on experience with residential drain systems and drain-cleaning equipment, takes pride in high-quality workmanship, and provides exceptional customer service. Strong communication skills and the ability to identify service opportunities while explaining customer options are essential.

The role involves using drain-cleaning machines, sewer cameras, augers, and other plumbing tools; inspecting drains and sewers; providing estimates when authorized; documenting work and recommendations; and maintaining company vehicles, tools, and equipment. The technician works with dispatch, plumbing technicians, and management, follows safety procedures and applicable codes, and participates in training and ongoing education. The position may require flexible hours, including occasional evenings or weekends, as business needs require.

Compensation is described as $60,000–$80,000 annual earning potential based on performance. Benefits include medical, dental, vision, and life insurance options; retirement savings options including a 401(k) with company matching where applicable; paid holidays and paid time off; ongoing training and professional development; career advancement opportunities; family and friends discounts; and performance-based incentives and company-sponsored trips when offered.

Requirements

• Previous experience in drain cleaning, residential plumbing, or sewer services is preferred.
• Knowledge of residential drain systems, sewer lines, and common plumbing issues.
• Ability to troubleshoot problems and recommend effective solutions.
• Strong customer service, communication, and interpersonal skills.
• Ability to identify service opportunities and explain recommendations to homeowners.
• Dependable, self-motivated, and able to work independently or as part of a team.
• Valid driver's license and eligibility to drive under the company's insurance policy.
• Willingness to work flexible hours, including occasional evenings or weekends, as business needs require.
• Ability to lift and carry up to 75 pounds.
• Ability to stand, walk, bend, kneel, crouch, and work in confined or challenging spaces as required.
• Ability to operate hand tools, power equipment, and drain-cleaning machinery safely.
• Ability to work around water, wastewater, moving equipment, varying temperatures, humidity, dust, fumes, and moderate noise.
• Ability to wear required personal protective equipment and follow established safety procedures.

Nice To Haves

• Experience operating drain-cleaning equipment and plumbing tools is preferred.
• Sewer camera inspection experience is a plus.

Responsibilities

• Perform residential drain cleaning, clearing, and maintenance using appropriate tools and equipment.
• Identify and diagnose clogged drains, sewer line issues, blockages, and other drainage problems.
• Safely operate drain-cleaning machines, sewer cameras, augers, and other plumbing tools as applicable.
• Conduct drain and sewer camera inspections to identify blockages, damage, root intrusion, and other concerns.
• Explain findings and available solutions to homeowners, and educate them on drain maintenance and prevention.
• Recommend repairs, maintenance, and replacement options based on customer needs and system condition.
• Identify additional plumbing service opportunities and present solutions professionally according to company sales and service standards.
• Provide accurate estimates when authorized and maintain complete records of inspections, services performed, and recommendations.
• Build trust with homeowners through clear communication, professionalism, punctuality, and quality workmanship.
• Follow company safety procedures, applicable plumbing codes, and industry best practices.
• Maintain company vehicles, tools, and equipment in clean, safe, and reliable working condition.
• Coordinate with dispatch, plumbing technicians, and management to support efficient scheduling and positive customer experiences.
• Participate in company training and ongoing education to improve technical skills, product knowledge, and service performance.

Benefits

• Medical, dental, vision, and life insurance options.
• Retirement savings options, including a 401(k) with company matching, where applicable.
• Paid holidays and paid time off.
• Ongoing training and professional development.
• Opportunities for career advancement.
• Family and friends discounts.
• Performance-based incentives and company-sponsored trips, when offered.
• Supportive leadership and an open-door policy.
• A family-owned and operated company culture that values teamwork, integrity, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed