Drain Tech

John Henry’s Plumbing, Heating, Air, and Electrical•Omaha, NE

About The Position

As a Drain Technician - Service, you will diagnose, repair, and maintain drain and sewer systems in residential properties. The role calls for in-depth knowledge of drainage systems, problem-solving ability, and a commitment to exceptional customer service. The company describes itself as an innovative local employer celebrating 30 years in the community, with low employee turnover and a focus on work-life balance and employee support.

Requirements

High school diploma or equivalent.
Proven experience as a Drain & Sewer Technician, with a strong understanding of residential drain and sewer systems.
Proficiency in using drain cleaning equipment, video inspection tools, and plumbing tools.
Knowledge of pipe materials, fittings, and fixtures commonly used in residential drainage systems.
Strong problem-solving skills and the ability to diagnose and resolve complex drainage issues.
Excellent communication and interpersonal skills, including the ability to explain technical concepts clearly and in a friendly manner.
Exceptional customer service skills and commitment to exceeding customer expectations.
Strong attention to detail and ability to work independently or as part of a team.
Valid driver's license and clean driving record.
Physical ability to lift heavy objects, work in confined spaces, and stand for extended periods.
Customer-service focus, excellent communication, and ability to develop relationships.
Problem-solving and conflict-resolution abilities.
Strong organization and ability to act quickly while maintaining attention to detail.
High level of integrity and commitment to a higher standard.

Nice To Haves

Completion of a plumbing apprenticeship program.
Journeyman or Master Plumber license or certification.

Responsibilities

Determine materials needed for each new project and estimate time and costs.
Install, assemble, maintain, and repair pipes and plumbing fixtures.
Affix clamps, screws, brazing, soldering, welds, and other connections to pipes and tubes.
Measure and modify pipes by cutting, threading, or bending them with specialized tools.
Diagnose plumbing problems and resolve issues.
Repair or replace damaged parts.
Repair water line leaks.
Perform pressure tests to confirm pipe systems are air- and watertight.
Keep detailed notes and create work reports documenting projects.
Test plumbing and other installed fixtures to ensure proper functioning.
Follow state laws and regulations and adhere to local building codes.
Complete required documentation and checklists, including recording model and serial numbers and installation dates in Service Titan for installs.
Collect, record, and deliver fees to designated office administration.
Facilitate orders for parts required for appointments and ensure preparedness for the day of installation.
Perform other duties as assigned.