VADQ - MANAGER - DQ MANAGER

Human Resources•Winchester, VA

91d•$21 - $24

About The Position

A Dairy Queen Store Manager oversees daily operations, including food service, staff management, inventory control, and financial performance, while ensuring adherence to brand standards and excellent customer service. The role leads the team in creating positive fan experiences, maintaining cleanliness and safety, controlling labor costs, and driving sales. The position manages kitchen and dining room operations, staff development and scheduling, customer service and complaint resolution, inventory and cash management, food safety and sanitation compliance, and implementation of marketing promotions. The work takes place in a fast-paced environment with varying temperatures, including kitchen and freezer areas. Flexible hours, including nights and weekends, are often required.

Requirements

1–3 years of high-volume restaurant leadership experience, preferably in quick service.
Strong communication, leadership, and customer service skills.
Ability to stand for long periods and lift up to 50 pounds.
High school diploma or equivalent.
Energetic, accountable, and passionate about the DQ brand.

Responsibilities

Manage kitchen and dining room functions, including opening and closing procedures, to meet quality and service standards.
Hire, train, mentor, and schedule team members to build a productive, positive working environment.
Ensure high-quality, friendly customer service and promptly handle customer inquiries and complaints.
Manage cost of goods sold and labor costs; conduct inventory counts, order products, and ensure accurate cash management.
Enforce food safety, sanitation, and health regulations, including PRIDE systems.
Implement local, regional, and national marketing promotions to increase sales.