DPS Dispatcher Part-Time

Soboba•San Jacinto, CA

25d•Onsite

About The Position

Under the supervision of the Director of Public Safety, the dispatcher is required to regularly perform skilled duties in the operation of the Soboba Security Dispatch Center. This includes taking telephone calls for security services and emergencies, dispatching security personnel, or making notifications to outside law enforcement or emergency agencies for assistance. The role requires maintaining daily activity reports, preparing narrative and incident reports, managing intrusion detection alarms and video surveillance systems, and entering information into Security Management Software programs. The dispatcher will also complete data analyses, prepare reports for Soboba Administration and the Security Department, and maintain proficiency in all communication and electronic equipment within the dispatch center. They are responsible for reporting deficiencies and making recommendations for improvements to their supervisor. The position requires the ability to work flexible schedules, including some holidays and weekends, and to maintain a neat, clean appearance in accordance with Security Department Policy. A positive attitude, cooperation with all individuals, and a thorough knowledge of security-related documents are essential. The dispatcher must be able to dispatch security personnel quickly to various situations and provide superior customer service.

Requirements

High School Diploma or G.E.D. equivalent with at least 12 units of college completed
Knowledge of the English Language and ability to pronounce words and sentencing clearly
Maintain proficiency in all radio codes established by the Security Department
Must be able to follow oral and written instructions
Able to communicate orally and effectively
Must possess written skills for preparing various documents required by security personnel
All applicants are required to complete the pre-screen Background Clearance and Drug Testing

Nice To Haves

Prior dispatch experience preferred
POST Certified desirable
Native American preferable

Responsibilities

Maintain daily activity reports
Prepare narrative and incident reports as required and in accordance with established directives
Maintain efficient and accurate receipt and response to intrusion detection alarms and operation of video surveillance systems
Enter information into Security Management Software programs
Complete analyses of data and prepare reports for the Soboba Administration and the Security Department as directed
Maintain proficiency in the use of all communication and electronic equipment within the dispatch center and maintain accurate records of events and calls
Report deficiencies and make recommendations to immediate supervisor for improvements of the dispatch center
Maintain a positive attitude at all times
Prepare written reports that are accurate, clear, concise and legible as required
Interact with all Tribal departments and outside agencies as required
Dispatch security personnel quickly to emergency and non-emergency situations
Maintain an attitude of cooperation with all Tribal members, employees, vendors, contractors, guests or other persons who contact the dispatch center
Maintain a thorough knowledge of all Rules, Regulations, Policies, Procedures, Directives, General Orders, and other documents as they relate to security duties and responsibilities of dispatch personnel
Answer telephones and accurately maintain data for all alarm and access control systems
Maintain accurate records and information for all dispatches and incidents using provided security management software
Ensure all equipment installed and in use in the Dispatch center are functioning as intended by the manufacturer/integrator
Analyze data and complete reports as directed by the Director of Security
Maintain strict privacy compliance for all data maintained by the Dispatch Center
Provide superior customer service skills
Able to work with supervision and/or independently
Able to organize workload in order to meet deadlines
Maintain professional attitude and loyalty to the Soboba Band of Luiseno Indians