DPS

Mai Placement•Monsey, NY

7d•Onsite

About The Position

A large, established home care organization is seeking an experienced Director of Patient Services to oversee clinical operations, lead nursing teams, and ensure high standards of patient care and regulatory compliance. The organization serves thousands of patients across New York State and operates Licensed Home Care Services Agency (LHCSA) and Private Duty Nursing (PDN) programs. The position oversees clinical functions across both divisions, including nursing leadership, clinical processes, compliance, and quality of care. The Director will lead approximately 10–15 clinical and administrative team members, including field nurses and office staff. The organization has an established infrastructure and support team. The role is based primarily on-site in Monsey, with an occasional need to visit other office locations for clinical oversight and audits. There may be a hybrid possibility.

Requirements

Active RN license.
Strong, direct experience in home care, preferably within a LHCSA.
Solid understanding of home care regulations, clinical compliance, documentation, and audit requirements.
Ability to develop policies, manage regulatory challenges, and oversee clinical processes.
Strong leadership and management skills, including the ability to guide teams and hold people accountable.
Strong interpersonal skills and an approachable, collaborative working style.
Ability to make decisions, get results, and work effectively with others.
Highly responsible, organized, and proactive, with strong follow-through.
Ability to identify problems, develop solutions, and ensure they are implemented.

Nice To Haves

Previous Director of Patient Services or clinical leadership experience.
Experience with Private Duty Nursing.

Responsibilities

Oversee clinical operations across the organization's LHCSA and Private Duty Nursing programs.
Lead and manage approximately 10–15 clinical and administrative team members, including field nurses and office staff.
Ensure compliance with applicable home care regulations, clinical standards, and documentation requirements.
Oversee clinical audits, regulatory reviews, and survey preparation, and ensure the organization remains audit-ready.
Develop, review, and strengthen clinical policies, procedures, and workflows.
Provide guidance and oversight to nursing staff to ensure consistent quality of care and proper clinical practices.
Address clinical issues, escalations, and operational challenges.
Monitor clinical documentation, field visits, and staff performance for accuracy and accountability.
Work with executive leadership and other departments to coordinate clinical operations.
Identify opportunities to improve processes, efficiency, and overall clinical performance.
Support the continued development and expansion of the organization's Private Duty Nursing services.
Visit additional office locations as needed to support clinical oversight and audits.