Dps Service Employee (Unc) - IT
About The Position
The IT DPS Service Employee in the Information Management Bureau is a full-time, entry-level position in computer network operations. The position provides skills, training, and experience that may support advancement to Computer Network Help Desk Operator. Promotion may be possible after satisfactory performance during a one-year period and successful completion of the Help Desk Operator examination process. This classification is designated as uncovered, and the incumbent serves at the pleasure of the Director of the Arizona Department of Public Safety. The employee performs computer network operations, including managing a large-scale, systems-oriented electronic digital computer and its peripheral equipment. Additional duties may be assigned. The role offers training and opportunities for promotion and advancement.
Requirements
- High school diploma or equivalent.
- Any combination of education, training, or experience that provides general knowledge of computer or data processing concepts.
- Excellent customer service etiquette.
- Availability to work any shift.
- General IT knowledge.
- Basic troubleshooting skills.
- Ability to work effectively both in a team and independently.
- Adaptability to a changing environment.
- Ability to work in a fast-paced call center environment.
- Complete the examination process.
- Successful applicants must complete a polygraph and background investigation and pass pre-employment drug testing.
- Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Responsibilities
- Perform computer network operations.
- Manage a large-scale, systems-oriented electronic digital computer and its peripheral equipment.
- Perform additional duties as assigned.
Benefits
- Accrued vacation pay and sick days
- 10 paid holidays per year
- Deferred compensation plan
- Retirement plans
- Medical, dental, vision, life, and short- and long-term disability insurance plans
- Employee Assistance, Peer and Family Support Programs
- Bus cards partially subsidized by the State
- Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program)
- Arizona State Retirement System defined benefit plan providing lifelong income upon retirement
- Long-Term Disability program
- Voluntary deferred compensation program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
