Doughnut Ambassador - NYC Flagship

Krispy Kreme•New York, NY

1d•Onsite

About The Position

The Doughnut Ambassador serves as the face of Krispy Kreme at its NYC Flagship location, creating memorable guest experiences through hospitality, brand storytelling, and product knowledge. The role represents Krispy Kreme and its products, promotions, and flagship experiences while engaging guests and fostering a fun, energetic, and welcoming atmosphere. Ambassadors demonstrate the S.W.E.E.T. Behaviors: Smile, Welcome, Engage, Enhance the guest experience, and Thank every guest. The position also includes Doughnut Server responsibilities such as POS transactions, order fulfillment, beverage preparation, and guest-service support as business needs require. Ambassadors help maintain cleanliness, safety, and presentation standards, and support training and development by modeling brand standards, operational excellence, and S.W.E.E.T. behaviors.

Requirements

Passion for hospitality and guest experience.
Strong communication and interpersonal skills.
Ability to engage diverse guests in a high-volume environment.
Positive attitude and enthusiasm for representing the Krispy Kreme brand.
Ability to maintain an elevated, guest-focused demeanor and high energy for extended periods.

Nice To Haves

Previous experience in hospitality, retail, tourism, entertainment, or guest services.

Responsibilities

Demonstrate Krispy Kreme’s S.W.E.E.T. Behaviors by smiling, welcoming guests, engaging through conversation and storytelling, enhancing the guest experience, and thanking guests.
Represent the Krispy Kreme brand, products, promotions, and flagship experiences.
Engage guests throughout their visit, including while they wait in line.
Share the Krispy Kreme story and educate guests about products, merchandise, and seasonal offerings.
Support special events, tours, media visits, and promotional activations.
Manage guest flow and maintain an organized, welcoming environment.
Offer samples and product recommendations as directed.
Look for opportunities to create memorable moments and exceed guest expectations.
Maintain cleanliness, safety, and presentation standards in guest-facing areas.
Partner with leaders and team members to deliver an exceptional flagship experience.
Perform Doughnut Server duties, including POS transactions, order fulfillment, beverage preparation, and guest-service support, as business needs require.
Support training and development by modeling brand standards, operational excellence, and S.W.E.E.T. behaviors.