Doughnut Ambassador - NYC Flagship

Krispy Kreme•New York, NY

21h•$18 - $24•Onsite

About The Position

The Doughnut Ambassador serves as the face of Krispy Kreme at its NYC Flagship location, creating memorable guest experiences through hospitality, brand storytelling, and product knowledge. The role engages guests throughout their visit, promotes products and experiences, and helps foster a fun, energetic, and welcoming atmosphere by bringing the company’s S.W.E.E.T. Behaviors to life: Smiling, Welcoming, Engaging, Enhancing the guest experience, and Thanking every guest. The Doughnut Ambassador represents Krispy Kreme’s brand, products, promotions, and flagship experiences; shares the company story; supports events and guest activities; and helps maintain an organized, clean, safe, and welcoming guest-facing environment. The role also performs Doughnut Server duties as business needs require, including POS transactions, order fulfillment, beverage preparation, and guest service support. The stated wage is $18.00 per hour.

Requirements

Passion for hospitality and guest experience.
Strong communication and interpersonal skills.
Ability to engage diverse guests in a high-volume environment.
Positive attitude and enthusiasm for representing the Krispy Kreme brand.
Ability to maintain an elevated, guest-focused demeanor and high energy level for extended periods.

Nice To Haves

Previous experience in hospitality, retail, tourism, entertainment, or guest services.

Responsibilities

Demonstrate Krispy Kreme’s S.W.E.E.T. Behaviors: smile, welcome guests warmly, engage through conversation and product knowledge, enhance the guest experience, and thank guests.
Represent the Krispy Kreme brand, products, promotions, and flagship experiences.
Engage guests throughout their visit, including while they wait in line.
Share the Krispy Kreme story and educate guests about products, merchandise, and seasonal offerings.
Support special events, tours, media visits, and promotional activations.
Manage guest flow and maintain an organized, welcoming environment.
Offer samples and product recommendations as directed.
Create memorable moments and exceed guest expectations.
Maintain cleanliness, safety, and presentation standards in guest-facing areas.
Partner with leadership and team members to deliver an exceptional flagship experience.
Perform Doughnut Server responsibilities as business needs require, including POS transactions, order fulfillment, beverage preparation, and guest service support.
Support training and development initiatives by modeling brand standards, operational excellence, and S.W.E.E.T. Behaviors.