Department Manager, Watches - Flagship, NYC

Bucherer USA•New York, NY

21h•$90,000 - $120,000

About The Position

The Department Manager Watches acts as an ambassador of Bucherer 1888 and the key point person for driving and growing the watch business at the location. The role provides clients with an elevated shopping experience, explores their immediate and future needs, and promotes the company and its brand partners through first-class service. The manager is expected to continue developing their own knowledge and skills, have a passion for watches and the history of the industry, and take a strategic, global perspective in leading and developing the watch business. The Department Manager leads the watch department’s Client Advisors and partners with the Store Director, headquarters teams, brand partners, and local marketing, hospitality, or CRM colleagues. The role oversees inventory, brand launches and in-store activations, sales and activation plans, client development, team coaching, store security, and opening and closing procedures. The position also involves recruiting talent, understanding local competitors, and helping the team achieve personal, store, and department targets.

Requirements

5–8+ years of experience in high-end luxury retail sales and watches, including at least 2–3 years of management experience.
Able to work a flexible schedule throughout the week.
Proven sales achievement in the luxury brands market.
Excellent interpersonal and communication skills.
Ability to lead, motivate, and drive sales in a team-driven environment.
Good organizational and learning skills.
Proactive and results-driven.

Nice To Haves

Fluency in a foreign language.

Responsibilities

Partner with the Store Director and headquarters to develop and grow the watch business.
Maintain proactive, ongoing communication with partner brands alongside the Store Director, with a focus on developing strategic key brands.
Lead the watch department’s Client Advisors.
Control and care for inventory daily, partnering with the Store Director and headquarters Merchandise department to optimize inventory and respond to trends and opportunities.
Serve as the in-store point of contact for brand representatives.
Oversee the successful launch and development of watch brands added to the assortment, collaborating with the Store Director, headquarters Merchandising, and local Marketing/Hospitality and/or CRM managers.
Coordinate regular in-store activations with the Store Director and local Marketing/Hospitality and/or CRM managers to develop watch brands.
Develop monthly and yearly activation plans to achieve and exceed store and department targets.
Use the CRM to develop business with existing clients, including cross-selling, up-selling, and client development.
Communicate daily sales objectives and how they relate to weekly and monthly targets.
Work with management and co-workers to achieve and exceed personal, store, and department targets.
Help and coach the team to acquire, build, develop, and maintain active client relationships.
Coach, develop, and lead team members, providing timely feedback and using available tools to improve skills and grow the business.
Share knowledge and motivate store team members to promote different watch brands.
Communicate opportunities to develop community relationships and explore events that can increase brand awareness and customer loyalty among new and existing clients.
Maintain professional, approachable, knowledgeable, and gracious interactions, and strive to ensure a positive client shopping experience.
Closely monitor store security.
Open and close the store in accordance with company policies and processes.
Recruit top talent who demonstrate outstanding client service.
Understand local competitors and equip Client Advisors with this knowledge.