Commission Sales - Accessories - NYC Flagship

Nordstrom•New York, NY

About The Position

At Nordstrom, customers build the brand, and employees contribute to its culture and reputation through excellent service, teamwork, and meeting sales goals. This professional sales role is suited to someone with fashion expertise, energy, and genuine care for customers who enjoys building relationships and creating experiences that encourage customers to return. In Jewelry, Handbags, Accessories & Luggage, help customers find items for their style and everyday needs, including jewelry, handbags, wallets, luggage, scarves, and sunglasses. Use fashion and product knowledge to recommend suitable items and explain product features, materials, craftsmanship, and brand differences. The role includes sales and customer relationship-building as well as maintaining a customer-ready department. Hours vary according to business needs, including evenings, weekends, holidays, and event shifts; occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in bi-annual inventory counts.
Maintain current product and trend knowledge and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Occasionally provide flexibility to support other departments.