Donor Recruitment District Manager - North Orange County/Inland Empire District

American Red Cross • Santa Ana, CA

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About The Position

The Donor Recruitment District Manager leads the execution of recruitment strategies and programs designed to meet monthly, quarterly, and annual collection goals. The role drives improvements in recruitment effectiveness and operational efficiency while fostering volunteer engagement through ongoing support, development, and leadership.

The manager supports strategic recruitment planning for the assigned district, oversees staff execution, and partners with departmental and regional leaders to implement initiatives. The position also supports budget planning, optimizes the collection calendar, monitors donor scheduling and service metrics, and evaluates operations through audits and performance reviews. The role leads, coaches, and develops assigned staff and ensures compliance with operating procedures, regulatory requirements, and training standards.

Requirements

• Bachelor's degree in marketing, sales, communications, or a related field.
• Minimum 5 years of related experience or an equivalent combination of education and related experience.
• 3 years of supervisory or management experience.
• Ability to work on a team.
• Must provide own transportation for business purposes.
• Some travel may be required.
• The combination of education and general experience may satisfy the requirements if the total years meet the stated minimum; management experience cannot be substituted.

Nice To Haves

• Master’s degree.
• High-performing sales background with consistent results.
• Leadership strengths that motivate teams and drive performance.
• Skill in leading change initiatives and navigating organizational transitions.
• Focus on continuous process improvement and operational effectiveness.

Responsibilities

• Support the development and execution of strategic recruitment plans for the assigned district.
• Assist leadership with budget planning and monitoring to ensure effective use of financial resources.
• Develop, maintain, and optimize the collection calendar to support regional needs and achieve budgeted collection goals.
• Partner with departmental and regional leaders to design and implement recruitment strategies, plans, and initiatives.
• Provide oversight and guidance to ensure successful execution by assigned staff.
• Ensure timely implementation of regional, divisional, and national initiatives.
• Promote adherence to standard operating procedures, regulatory requirements, and training standards.
• Collaborate with collections leadership to monitor donor scheduling, donor flow, and customer service metrics, making adjustments as needed to support operational goals and enhance the donor experience.
• Conduct operational audits and performance reviews to evaluate effectiveness, identify improvement opportunities, and enhance productivity and efficiency.
• Lead, coach, and develop assigned staff, including performance management, talent development, hiring, corrective action, and other employment decisions.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days a year, based on job type and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to 6% match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager