Donor Recruitment Account Manager: Concord/Lebanon

American Red Cross • Statewide, NH, NH

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About The Position

The Donor Recruitment Account Manager works with blood drive coordinators and donor groups to achieve blood collection targets for area blood drives. This business-to-business sales role develops and manages relationships with blood drive sponsors and feeder groups, supports efficient scheduling and operations, and helps deliver a positive experience for sponsors and donors. The role also educates sponsor contacts and volunteers, applies knowledge of the local community to support and expand the blood program, and maintains accurate records of sponsor group performance.

Requirements

• Bachelor’s degree, or a combination of education and work experience.
• At least 1 year of related experience or an equivalent combination of education and related experience.
• Good organizational skills and ability to handle multiple priorities effectively.
• Excellent oral and written communication skills, including training and presentation skills.
• Current valid driver’s license and good driving record.
• May be required to travel to sites throughout the Red Cross organization.

Nice To Haves

• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and effective program implementation.
• Sales experience.

Responsibilities

• Identify, develop, and implement strategies to attract, manage, and retain blood drive sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals.
• Identify and apply appropriate methods to ensure sponsors schedule blood drives efficiently to meet collection goals.
• Provide organizational and operational support to sponsor contacts to help achieve collection and annual goals.
• Coordinate with collections personnel to ensure a positive sponsor and donor experience and smooth, efficient operations.
• Schedule and deliver education programs for sponsor contacts, recruitment committees, line volunteers, and volunteer telerecruiters to support collection objectives and compliance with applicable directives, regulations, and procedures.
• Develop knowledge of the community, including its government, demographics, and organizations, and apply it to sponsor-group service and blood-program expansion.
• Maintain accurate system records for tracking and statistical data on sponsor-group performance.
• Use organizational tools, technology, and strategies to improve customer service, efficiency, and productivity.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.

What This Job Offers

• Job Type: Full-time