Donor Operations Specialist CGT

Discovery Life Sciences•USA Remote, AL

3d•$70,000 - $75,000•Remote

About The Position

The Donor Operations Specialist supports donor center operations, including scheduling, database management, donor recruitment, retention and recall, and order management. The role requires strong customer service, multitasking, and management skills, with close interaction with staff, donors, and vendors. This is a temporary position lasting approximately six months. The position is remote, with a Monday–Friday schedule from 8 a.m. to 5 p.m. The specialist supports donor center operations, compliance, and order fulfillment; coordinates donor appointments and collection capacity; maintains donor, collection, and order data in Salesforce and shared planning tools; and monitors fulfillment, compliance, and KPI metrics to support timely product delivery and operational efficiency. The role also helps ensure privacy and compliance with applicable laws, regulations, and company policies, and requires consistent, predictable on-site attendance as an essential function, despite the stated remote location.

Requirements

Associate degree required.
Five years of relevant work experience required.
Excellent customer service skills.
Ability to multitask.
Strong management skills.
Close interaction with staff, donors, and vendors.

Responsibilities

Support site Donor Center operations, compliance, and order fulfillment.
Monitor day-to-day Donor Center operations to support uninterrupted product distribution and on-time, in-full collections.
Serve as an order liaison with Project Management by verifying project details, coordinating donor scheduling, and communicating order status.
Review open orders and donor availability to identify scheduling needs, track fulfillment progress, and escalate potential delays.
Coordinate site collection and lab capacity to support order placement within operational capabilities, making capacity adjustments as directed by site leadership.
Coordinate with Donor Management, Collection, Lab, and Project Management teams to confirm collection readiness and communicate scheduling changes.
Maintain accurate order, donor, and collection information in Salesforce and shared planning tools.
Assist Donor Management with donor identification, retention, and sourcing to meet current and anticipated collection needs.
Prepare and maintain operational reports and KPI tracking related to donor recruitment, on-time and in-full product delivery, collection capacity, and nonconforming events.
Respect and protect the privacy of personal information belonging to donors, patients, staff, and others with whom the Company interacts.
Ensure compliance with applicable laws, regulations, and Company policies relevant to the role and Donor Center operations.
Perform other duties as assigned by the supervisor, which may occasionally be unrelated to the position described.
Maintain consistent and predictable on-site attendance as an essential function of the position.
Review donor schedules, collection capacity, and open customer orders.
Coordinate donor appointments and communicate scheduling updates across teams.
Maintain donor, collection, and order data in Salesforce and operational tracking systems.
Support donor recruitment, retention, and recall efforts to meet collection needs.
Monitor fulfillment, compliance, and KPI metrics to support on-time product delivery and operational efficiency.

Benefits

Competitive salary and benefits package options.
Free dental and vision package, life insurance, and disability coverage starting on the first day of employment.
401(k) match program starting on the first day of employment.
Generous vacation and paid time off.
Paid parental leave and paid family leave.
Professional development opportunities.
Reimbursement for relevant certifications and tuition.
Collaborative and inclusive work environment that values diversity.
Team-building activities and social events.
Employee Referral Program.
Colleague Recognition Program.