Donor Experience Coordinator

Wounded Warrior Project • Jacksonville, FL

22h • Hybrid

About The Position

The Donor Experience Coordinator contributes to the overall success of Wounded Warrior Project and the Warrior Support team. This role serves as a front-line liaison for donors and identifies opportunities to improve donor customer experience, processes, and database capabilities in support of effective fundraising and an enhanced donor experience.

The coordinator receives and responds to donor requests through phone, email, and mail; accurately imports data into the donor database; and works with the Warrior Support and fundraising teams to improve processes, resolve issues, and foster donor loyalty and support. The position also handles special projects and participates in required training and meetings.

The role is based in a general office environment and includes up to 10% travel. WWP offers a flexible hybrid schedule of three days in the office and two days working from home.

Requirements

• One year of customer service experience.
• One year of experience using donor or customer database software.
• One year of experience using Microsoft Office, such as Word, Outlook, and Excel.
• High school diploma or GED.
• Ability to adapt to changing priorities and deadlines in a fast-paced, demanding work environment.
• Ability to collaborate and communicate tactfully, maturely, and flexibly with people with diverse personalities.
• Effective organizational and time-management skills.
• Ability to manage multiple tasks, assignments, and priorities within deadlines.
• High energy, self-starter, and willingness to take initiative.
• Customer service skills and ability to build rapport by phone and email.
• Excellent verbal and written communication skills, including communication with all organizational levels.
• Commitment to high standards of personal and business ethics and conduct.
• Mission-driven approach guided by core values.

Nice To Haves

• One year of experience in a nonprofit organization.

Responsibilities

• Receive and respond in a timely manner to donor requests by phone, email, and mail.
• Accurately import data into the donor database.
• Help the Warrior Support team identify, develop, and improve processes that enhance the donor experience and encourage donor loyalty and support.
• Work with the fundraising team to identify and address improvements, including recognition, research, resolution, and follow-up.
• Motivate donors to maximize fundraising.
• Develop and maintain an understanding of the Warrior Support team’s responsibilities and Wounded Warrior Project’s mission and purpose.
• Complete special projects as assigned, such as reporting, donor giveaways, and database cleanups.
• Attend and actively participate in required training and meetings, including orientation, WWP Cares, ASIST Suicide Prevention training, leadership and culture/team training, and departmental huddles.
• Perform other related duties as assigned.

Benefits

• Flexible hybrid work schedule: three days in the office and two days working from home.
• Full medical, dental, and vision coverage for teammates and family members.
• Competitive pay and performance incentives.
• Mission-focused and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED