North Olmsted - Donor Door Attendant

Goodwill Industries of Gr. Cleveland & East Central Ohio•North Olmsted, OH

5d•Onsite

About The Position

The Donor Door Attendant at Goodwill Industries of Greater Cleveland & East Central Ohio assists community members donating goods at the North Olmsted store. The role greets donors, helps unload donations from vehicles, provides tax receipts, records daily donation counts, and begins sorting donated items. The attendant maintains a clean and safe donor-door area, secures it at the end of each day, and supports store production goals through donation processing.

Requirements

Courtesy and tact when dealing with people.
A background check is required.

Nice To Haves

Previous work with the public is preferred.
High school diploma or GED is preferred.

Responsibilities

Ensure donor and customer satisfaction.
Greet donors promptly, pleasantly, and courteously; assist with unloading donations, provide tax receipts, and maintain accurate daily donation counts.
Keep the donor-door area neat and clean, follow safety practices and policies, and report equipment or building malfunctions to store team leadership.
Secure the donor door at the end of each day, including bringing in the bell hose if applicable, closing and locking the door, and completing other store-specific closing needs.
Notify store team leadership about sizable donated items that cannot be stored or moved safely.
Handle donations carefully and quickly presort resaleable merchandise into categories as directed, including apparel, shoes, purses, wares, electrical and mechanical items, books, and miscellaneous items.
Tag totes, bins, and duros as directed and place them in assigned areas; assist with material movement labels.
Level totes and follow the two-finger rule when filling and stacking them.
Embody DGR (Donated Goods Retail) MODE Guiding Principles.
Support production goals through processing activities, directly or indirectly.
Give every donor a receipt and end each donor interaction with “You changed a life today, Thank you!”
Follow agency safety policies and guidelines and work with supervisors and team members to address identified safety concerns.
Perform other duties as assigned.

Benefits

Bonus incentive plan
Daily Pay
Generous paid time off
Retirement planning with company match
Employee Assistance Program
Employee discount
Full-time employees are eligible for medical, dental, and vision benefits at a fraction of the premium cost.
Full-time employees are eligible for short-term and long-term disability insurance at no cost.
Full-time employees are eligible for life insurance at no cost.
Full-time employees are eligible for paid holidays.