R1460H - Donation System Specialist

LifeGift • Houston, TX

13d

About The Position

LifeGift is seeking an allied healthcare professional to serve as a hospital liaison and collaborate with hospital partners to develop, implement, and assess policies, procedures, and strategies that optimize organ and tissue donation. The role builds relationships with hospital personnel to increase donation through program development, education, and communication.

The specialist uses an analytics-based approach to develop and implement marketing plans that change hospital practices related to donor referrals. The role analyzes hospital donor potential and influences protocols incorporating best practices for donor referrals and family counseling. It also conducts education needs assessments, develops educational plans, and establishes multidisciplinary councils to build consensus on donor referral standards.

The specialist engages hospital decision-makers and responds to customer service issues by coordinating proactive follow-up and conflict resolution. The role also serves as a first responder to organ referrals and provides on-site donation case assistance as appropriate.

Requirements

• Four years of experience in a healthcare-related environment, with demonstrated success in marketing, customer service, public speaking, data analysis or strategic planning, and public relations.
• Bachelor of Arts or Bachelor of Science in business, education, marketing, healthcare administration, or public health.
• Working knowledge of computers and Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.
• Passionate, compassionate, and professional.

Nice To Haves

• Two years of OPO experience preferred.

Responsibilities

• Collaborate with hospital partners to develop, implement, and assess policies, procedures, and strategies to optimize organ and tissue donation.
• Build relationships with hospital personnel to increase donation through program development, education, and communication.
• Develop and implement marketing plans to change hospital practices related to the donor referral process.
• Conduct quantitative and qualitative analysis of hospitals to characterize donor potential and influence protocols that incorporate best practices for donor referrals and family counseling.
• Conduct education needs assessments for assigned hospitals and develop and implement educational plans.
• Establish multidisciplinary councils within assigned hospitals and use peer-level influence to build consensus on donor referral standards of practice.
• Identify and engage decision-makers in assigned hospitals, including medical staff and committee leaders, department representatives, referring physicians, and nurses.
• Respond to customer service-related issues in the hospital portfolio and coordinate proactive follow-up to ensure immediate conflict resolution.
• Serve as a first responder to organ referrals and provide on-site donation case assistance as appropriate.

Benefits

• Medical, dental, vision, life, long-term disability, and short-term disability insurance plans.
• Flexible spending account and health savings account; the health savings account is pre-tax and receives LifeGift contributions.
• 403(b) and 401(a) retirement plans with the opportunity for a generous match.
• Tuition reimbursement programs.

What This Job Offers

• Job Type: Full-time