Donation Pick Up Specialist

Christian Recovery Centers, Inc•Shallotte, NC

About The Position

The Donation Pick Up Driver performs residential and business pickups of donated items for sale in the CRCI Thrift Store or reuse in CRCI facilities. The role involves following route work orders, applying donation acceptance criteria, inspecting the vehicle, and representing Christian Recovery Centers Inc. Drivers are expected to work safely, efficiently, and effectively, and communicate politely and respectfully with staff, volunteers, donors, and customers. CRCI expects staff to represent its program positively and conduct themselves in a manner that promotes and elevates the organization's image in the community. The role operates in an open warehouse retail environment and on urban and rural streets, and includes substantial physical activity throughout the workday.

Requirements

Competent use of box trucks, GPS, phone systems, and warehouse equipment.
Ability to safely use equipment to maneuver large loads.
Ability to safely lift 50 pounds on an ongoing basis.
Ability to use accessibility equipment such as dollies and other items.
Communication skills to share CRCI’s mission and purpose and interact effectively with people from diverse backgrounds and who speak varied languages.
Valid driver’s license.
Must meet North Carolina Department of Motor Vehicles regulations.

Responsibilities

Drive a box truck safely, lawfully, and in accordance with organization policies.
Complete a mandatory safe driving course annually.
Prepare for each workday by using the Truck Safety Checklist and reviewing daily route work orders.
Load and unload donated items safely and protect them from damage during transportation.
Ensure donations meet current acceptance criteria and provide properly completed donation receipts at pickup.
Communicate politely and respectfully with donors, including when declining ineligible items, notifying them of pickup-time changes, and thanking them for their generosity.
Accept and document monetary donations in accordance with organization policies.
Report concerns or issues involving donors or volunteers to a supervisor.
Upload donor notes to the donor's donation pickup request record.
Monitor vehicle maintenance and report issues or potential problems to the manager.
Arrange approved repairs with trustworthy mechanics.
Assist CRCI Thrift Store staff and CRCI residents with unloading trucks and other tasks.
Ensure proper storage and security of items.
Assist with training new drivers and volunteers.
Coordinate with the store manager to maintain consistent pickups and schedule them at least 48 hours in advance.