Pick Up Support Warehouse Supervisor/Specialist
About The Position
SwiftX Inc. is hiring a Pick-Up Warehouse Supervisor to oversee first-mile pickup operations and support the company’s growing team. The role manages pickup drivers and resources across assigned regions and ZIP codes, coordinates fleet resources operated by Delivery Service Partners (DSPs), and sources and manages external service providers. It is responsible for pickup quality, efficiency, and cost control, while addressing operational issues and emergencies. The supervisor also improves pickup capacity and workflows through process optimization and resource coordination, and maintains relationships and information flow with customers, DSPs, vendors, and internal teams. The position includes rotational on-the-job training, and supervisors may be assigned to oversee different tasks.
Requirements
- Bachelor’s degree or equivalent.
- Bilingual Mandarin required.
- At least 1 year of experience in warehouse supervision within the logistics or last-mile delivery industry.
- Proven ability to lead and motivate a team while maintaining a safe working environment.
- Strong organizational and communication skills.
- Ability to work under pressure.
Responsibilities
- Oversee fleet and driver resources operated by Delivery Service Partners (DSPs), and source and manage external service providers.
- Manage first-mile pickup drivers within assigned regions and ZIP codes, plan and assign daily pickup routes, and ensure timely pickup operations.
- Take ownership of first-mile pickup quality, efficiency, and cost control, and respond to operational issues and emergencies.
- Build and improve first-mile pickup capacity through process optimization and resource coordination.
- Review and optimize first-mile workflows and operating models to improve efficiency and performance.
- Coordinate first-mile information internally and externally, maintaining relationships with customers, DSPs, and vendors.
- Dispatch and communicate with drivers to complete pickups from vendors and customers.
- Complete other tasks assigned by management.
- Oversee various tasks as assigned through the rotational approach, with on-the-job training.
Benefits
- 7 PTO days
- 5 paid sick leave days
- 6 paid holidays
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability (STD)
- Long-term disability (LTD)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
