Pick Up Support Warehouse Supervisor/Specialist

SwiftX • Hicksville, NY

1d

About The Position

The Pick-Up Warehouse Supervisor oversees first-mile pickup operations, including fleet and driver resources operated by Delivery Service Partners (DSPs) and external service providers. The role manages pickup drivers within assigned regions and ZIP codes, plans and assigns daily routes, and ensures pickups are completed on time. It takes ownership of pickup quality, efficiency, and cost control, addresses operational issues and emergencies, and develops pickup capacity through process optimization and resource coordination. The supervisor reviews workflows and operating models to improve performance, coordinates first-mile information with internal and external partners, and maintains relationships with customers, DSPs, and vendors. The position also dispatches and communicates with drivers and performs other tasks assigned by management. Supervisors oversee different tasks, with on-the-job training provided through a rotational approach.

Requirements

• Bachelor’s degree or equivalent.
• Bilingual Mandarin required.
• At least 1 year of warehouse supervision experience in the logistics or last-mile delivery industry.
• Ability to lead and motivate a team while maintaining a safe working environment.
• Strong organizational and communication skills, including the ability to work under pressure.

Responsibilities

• Oversee fleet and driver resources operated by Delivery Service Partners (DSPs), and source and manage external service providers.
• Manage first-mile pickup drivers within assigned regions and ZIP codes; plan and assign daily pickup routes and ensure timely execution.
• Take ownership of first-mile pickup quality, efficiency, and cost control, and respond to operational issues and emergencies.
• Build and enhance first-mile pickup capacity through process optimization and resource coordination.
• Review and optimize first-mile workflows and operating models to improve efficiency and performance.
• Coordinate first-mile-related information internally and externally and maintain relationships with customers, DSPs, and vendors.
• Dispatch and communicate with drivers to complete pickups from vendors and customers.
• Complete other tasks assigned by management.

Benefits

• 7 PTO days
• 5 paid sick leave days
• 6 paid holidays
• 401(k)
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level