Part-Time Donation Services Associate - Lake Arbor Store

Goodwill of Colorado • Arvada, CO

12h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers. The associate provides friendly, timely customer service; helps customers unload donations; and handles donated goods carefully and respectfully. Duties include inspecting and sorting donations, maintaining safe and clean donation and parking areas, and supporting remote donation centers when applicable. This position works outside in varying weather conditions and temperatures and requires physical tasks such as lifting, bending, pulling pallets, moving furniture, and loading and unloading customer vehicles. Weekend and evening availability is required, and the schedule may include holidays and occasional overtime. The position pays $17.01 per hour and is part-time.

Requirements

• A high school diploma or equivalent is preferred.
• One year of retail experience is preferred.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in various weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the job, including frequent lifting and carrying of heavy items, pushing and pulling, bending, standing, and walking.

Nice To Haves

• High school diploma or equivalent.
• One year of retail experience.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide excellent customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should go to the sales floor or be shipped to other locations.
• Maintain a safe, organized, and clean environment in donation entrances and parking areas.
• Maintain remote donation centers, sheds, and/or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report donation levels daily at remote centers to prevent trailers from becoming overstocked.
• Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
• Follow retail center and donation center policies, procedures, and safety processes.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Cross-train in other departments or areas and serve as a backup when required.
• Report to the store ADC or a stand-alone center when necessary.
• Price furniture and assist with customer carry-outs and loading furniture into customer vehicles.

Benefits

• Eligible for DailyPay, a voluntary benefit that provides access to earned pay on the employee’s chosen schedule.
• Part-time Retail and Sales/Operations employees are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED