Donation Services Associate - Durango Store

Goodwill of Colorado • Durango, CO

3d • Onsite

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides timely, friendly customer service and may involve helping customers unload donations from vehicles or other areas. Associates handle donated goods carefully, inspect and sort items for the sales floor or shipment to other locations, and help maintain safe, clean, and organized donation and parking areas. The position works outdoors in varying weather conditions and temperatures. Work may take place at remote donation sites, and associates may be required to report to a store donation center or stand-alone center as needed. Full-time positions are available, and open availability is required.

Requirements

• High school diploma or equivalent preferred.
• One year of retail experience preferred.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Must have open availability.
• Ability to perform the listed physical demands, including frequent or continuous lifting, carrying, pushing or pulling, reaching, bending, kneeling or crawling, squatting, walking, and standing.

Nice To Haves

• High school diploma or equivalent.
• One year of retail experience.

Responsibilities

• Greet customers promptly, provide courteous service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should go to the sales floor or be shipped to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking areas.
• When working at a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures, including safety processes.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store donation center or a stand-alone center when necessary.

Benefits

• Daily Pay access to earned pay on the employee’s chosen schedule.
• Eligible full-time employees in Retail and Sales/Operations may receive medical, dental, and vision coverage; short-term and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave, for eligible full-time employees.
• Retirement plan with pre-tax or post-tax (Roth) contributions; participation requires employees to be at least 18 years old.
• Employer is eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED