Donation Services Associate - County Line Store

Goodwill of Colorado•Littleton, CO

14h

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate provides friendly, timely customer service and may help unload donations from vehicles or other areas. Donations must be handled with care and respect. The role includes inspecting and sorting donations for the sales floor or shipment to other locations, maintaining clean and safe donation areas, and supporting remote donation centers when assigned. Associates may help drivers load and unload trucks, monitor donation levels, request trucks when needed, keep supplies stocked, and cross-train or provide backup in other areas. Duties may extend beyond those listed as required.

Requirements

Ability to make decisions by following Goodwill standards and guidelines.
Basic computer skills to log into a computer system, order supplies, and send and receive email.
Ability to work in various weather conditions and varying temperatures.
Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to meet the physical demands described, including frequent lifting and carrying of heavy items and continuous standing and walking.

Nice To Haves

High school diploma or equivalent.
One year of retail experience.

Responsibilities

Greet customers promptly, provide excellent customer service, and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donated items carefully and sort them into appropriate bins or production areas.
Inspect donations and determine whether items are suitable for the sales floor or should be shipped to other locations.
Maintain a safe, organized, and clean environment in donation entrances and parking lots.
Maintain remote donation centers, sheds, or trailers and follow opening and closing procedures when assigned to a remote site.
Keep supplies stocked at remote sites as necessary.
Track and report donation levels daily at remote locations to prevent trailers from becoming overstocked.
Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
Follow retail center and donation center policies and procedures.
Assist drivers with loading and unloading donations onto trucks when necessary.
Follow safety processes and procedures to help provide a safe working environment.
Cross-train in other departments or areas and provide backup as required.
Report to the store ADC or a stand-alone center when necessary.

Benefits

DailyPay access to earned pay on an employee-selected schedule (voluntary benefit).
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability coverage.
Life and accidental death and dismemberment coverage.
Flexible Spending Accounts.
Long-term disability coverage.
Voluntary supplemental benefit offerings.
Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Access to a retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
Employer eligibility for the Public Service Loan Forgiveness Program.