Donation Outreach Coordinator

LifeNet Health•United States,

26d•$22 - $37

About The Position

The Donation Outreach Coordinator provides compassionate, professional donation and grief support to families in crisis. The role advocates for eye, tissue, research, and education donation opportunities; seeks authorization; completes required documentation; and conducts Donor Risk Assessment Interviews. It maintains communication with funeral homes, medical examiners, eye banks, hospitals, and donor families. The position manages donor referrals from multiple partners by verifying registry status, accessing hospital electronic medical records, evaluating donor suitability, and quality-checking legal documents. It also assesses and triages incoming calls and electronic communications, prioritizes urgent needs, and routes inquiries to support smooth operations and a positive experience for stakeholders.

Requirements

Three years of experience working with families through counseling, bereavement, and/or crisis intervention, or donation approach experience in an OPO/tissue environment, with a high school diploma or GED.
One year of the specified experience with an associate degree.

Responsibilities

Provide compassionate and professional donation and grief support to families in crisis.
Advocate for eye, tissue, research, and education donation opportunities and secure authorization.
Complete required documentation accurately and conduct Donor Risk Assessment Interviews.
Communicate effectively with funeral homes, medical examiners, eye banks, hospitals, and donor families.
Respond to donor referral opportunities from multiple partners.
Verify donor registry status, access hospital electronic medical records, and evaluate donor suitability.
Perform quality checks on legal documents.
Assess and triage incoming calls and electronic communications, prioritizing urgent needs and routing inquiries appropriately.