Donation Express Attendant

Goodwill Industries of Middle Tennessee • Fairview, TN

1d

About The Position

The Donation Express Attendant supports the consistent daily acquisition of donations at Donation Express Centers (DECs). The role represents Goodwill’s commitment to hospitality by assisting donors promptly and in a friendly manner, unloading donations, and providing receipts. The attendant safeguards donations by sorting and packing them in appropriate receptacles and maintains a clean, organized area in and around the donation center.

The attendant provides courteous customer service, records donation activity, communicates donor counts and center needs, and helps maintain a safe work environment. The role also involves following Goodwill policies and legal requirements, communicating the organization’s mission to donors, and completing other duties assigned by management.

Requirements

• One year of experience working with the public is desired.
• Ability to lift and carry more than 50 pounds.
• Ability to push and pull loads of more than 50 pounds.
• Ability to work with people professionally.
• Self-motivation to work independently toward agreed-upon goals and objectives.
• Ability to read, write, and perform simple addition to complete required paperwork.
• Ability to maintain a consistently mature, neat, and clean image for Goodwill Industries.
• Ability to work without constant supervision.
• Ability to recognize acceptable and unacceptable donations and communicate the distinction to donors.
• Must provide own transportation to assigned donation centers.
• Excellent interpersonal skills and ability to relate well with clients, employees, and others.

Nice To Haves

• Experience working outdoors.

Responsibilities

• Greet donors promptly and cheerfully, provide donation receipts, and handle donated items with care and gratitude.
• Maintain prompt and consistent attendance, work scheduled hours, and open and close the site on schedule.
• Gracefully decline donations when appropriate, following Goodwill policy for non-acceptable items.
• Sort and secure donations as designated by the Director of Donations, DEC Manager, and Supervisor(s).
• Accurately record donations and assist with completing daily donation summary sheets in a timely manner.
• Call in the donor count each work day to communicate donation center activity.
• Organize the DEC supply table and promptly communicate collection center needs or hazards to a Supervisor.
• Assist transportation staff with trailer sweeps and exchanges where applicable.
• Maintain a clean and safe work environment by sweeping and picking up inside the DEC and in the immediate outdoor area and on the property.
• Attend mandatory DEC meetings designated by the Supervisor.
• Distribute Goodwill flyers, handouts, and other written information to donors as directed by management.
• Continually and effectively communicate Goodwill’s mission to donors.
• Comply with company policies and procedures and legal requirements.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed