Donation Center Attendant I

Goodwill Industries of San Diego County•San Diego, TX

About The Position

Accept donations on behalf of Goodwill at standalone or storefront donation centers and provide excellent customer service to donors. This role supports Goodwill’s mission-integrated organization, which is funded by resalable goods. Revenue from donated items helps provide job readiness training and employment opportunities for individuals with disabilities and barriers to employment, while reselling also keeps donated goods out of landfills.

Requirements

High school graduate or GED preferred.
Six months to one year of customer service-related experience preferred.

Nice To Haves

High school diploma or GED.
Six months to one year of customer service-related experience.

Responsibilities

Open and close the assigned donation center site according to the department’s guidelines and schedule.
Accept donations according to established guidelines; greet and assist donors, complete donation receipts accurately, politely refuse donations when necessary, refer donors to other locations, and thank donors.
Keep the interior and exterior of the site clean and organized, including sweeping the perimeter, storing donations neatly inside the trailer, and picking up debris and trash.
If applicable, empty and maintain the cleanliness of the Unattended Donation Center at the site.
Complete daily administrative tasks accurately and promptly, including counting all donors, sorting and submitting donation receipts on schedule, and completing daily tally sheets.
Safeguard donations and company property from damage and theft, treating them with respect and care.
Timely and accurately communicate supply needs, unusual situations, and safety concerns to the appropriate Supervisor or Coordinator.
Safely and accurately load donations into bins and organize them inside donation trailers.
Assist Truck Helpers and Truck Drivers with loading donations into Goodwill trucks, if needed.
Communicate daily with Dispatch about current product volumes and transportation or service needs.
Perform other miscellaneous duties as assigned or directed.