Donation Center Attendant I

Goodwill Industries of San Diego County•San Diego, CA

About The Position

Accept donations at Goodwill standalone or storefront donation centers and provide excellent customer service to donors. The role supports Goodwill’s mission by handling donated goods that help fund job-readiness training and employment opportunities for individuals with disabilities and barriers to employment. Attendants maintain donation sites, complete administrative tasks, safeguard donations and company property, and coordinate with supervisors, dispatch, and transportation staff.

Requirements

Six months to one year of customer service-related experience preferred.
High school diploma or GED preferred.

Nice To Haves

High school diploma or GED.
Six months to one year of customer service-related experience.

Responsibilities

Open and close the assigned donation center site according to department guidelines and schedule.
Accept donations according to training guidelines; greet and assist donors, complete donation receipts accurately, and politely refuse donations when necessary while referring donors to other locations and thanking donors.
Keep the interior and exterior of the site clean and organized, including sweeping the perimeter, neatly storing donations inside the trailer, and picking up debris and trash.
When applicable, empty and maintain the cleanliness of the Unattended Donation Center (UDC).
Complete daily administrative tasks promptly, including counting donors and UDC donations, sorting and submitting receipts on schedule, and completing daily tally sheets.
Safeguard donations and company property from damage and theft, and treat them with respect and care.
Communicate supply needs, unusual situations, and safety concerns accurately and promptly to the appropriate Supervisor or Coordinator.
Safely load donations into bins and organize them inside donation trailers.
Assist Truck Helpers and Truck Drivers with loading donations into Goodwill trucks when needed.
Communicate daily with Dispatch about product volumes and transportation or service needs.
Perform other duties as assigned or directed.