Donation Center Associate (full-time)- Coal City
About The Position
The Donation Center Associate supports the store management team in meeting operational goals by working in various capacities at a retail donation location. Depending on site needs, the associate may learn and perform work as a Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, or e-Books Producer. As a Donation Door Attendant, the associate accepts customer donations, keeps the donation area clean, sorts and distributes products, maintains an organized backroom, and loads or unloads trucks as needed. The role uses heavy equipment, including a pallet jack, double stacker, floor scrubber, and hydraulic lift. As a Textiles or Wares Producer, the associate sorts merchandise for quality and value, cleans items as needed, and prepares textiles or wares by tagging and hanging them. Production targets are 100 wares items or 85 textiles items per hour, in accordance with Goodwill pricing standards, with daily production tracking. This work occasionally uses a pallet jack and regularly uses a conveyor belt. As an eCommerce Producer, the associate identifies valuable merchandise for ClickGoodwill, monitors market values using eBay and other internet shopping sites, tags and itemizes items, secures them in totes, and informs the team about high-value items. The associate also packs curated products onto pallets, wraps and ships totes, and works toward store tote-shipping budget targets. As an e-Books Producer, the associate scans books and determines whether they should be sent to ClickGoodwill or displayed in the store, prints inventory sheets, packs and ships totes, identifies top sellers, and maintains an organized, sales-effective in-store display. The position requires physical work that may involve more than eight hours of sitting, standing, walking, stooping, kneeling, and crouching; handling products and machinery; and moving or lifting 10–50 pounds. The associate may be frequently exposed to moderate noise and temperature variations. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
Requirements
- No degree or credentials are required.
- Customer focus and the ability to build and maintain customer satisfaction with organizational products and services.
- Ability to work well with others and contribute to team or project outcomes.
- Ethical conduct, including following procedures and protocols, maintaining password confidentiality, following log-on and log-off procedures, and adhering to Goodwill’s values.
- Attention to detail and quality, including safety awareness.
- Effective time management.
- Ability to spend more than eight hours sitting, standing, walking, stooping, kneeling, and crouching.
- Ability to use hands to grasp, carry, feel, or touch products and machinery.
- Ability to move and lift 10–50 pounds.
- Ability to manage frequent exposure to moderate noise and temperature variations.
Nice To Haves
- Familiarity with computers and relevant software, including basic computer and internet navigation.
- Effective oral, written, visual, and non-verbal communication and listening skills.
- Mathematical aptitude for solving everyday problems.
- Critical-thinking skills, including using judgment and reasoning to evaluate alternative solutions, conclusions, or approaches.
Responsibilities
- Accept customer donations and maintain a clean, clear donation door.
- Sort products quickly and accurately and distribute them to appropriate areas.
- Keep the backroom clean, organized, and efficiently arranged.
- Load and unload trucks as needed.
- Sort textiles and wares for quality and value, clean items as needed, and tag and hang merchandise.
- Meet production targets of 100 wares items per hour or 85 textiles items per hour while following pricing standards and updating the daily production tracking sheet.
- Identify and secure valuable items for ClickGoodwill, monitor merchandise market value, and educate the team about high-ticket eCommerce items.
- Pack curated products onto pallets, wrap them, and ship totes to ClickGoodwill to meet store budget goals.
- Scan books and decide whether they should be sent to ClickGoodwill or displayed in the store.
- Print inventory sheets, pack, seal, and ship totes for ClickGoodwill.
- Identify top-selling books and maintain a clean, organized, sales-effective in-store display.
- Use assigned equipment and machinery as required.
Benefits
- Continuing education and leadership development
- Tuition reimbursement
- Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
- Comprehensive health plan
- Paid time off
- Paid holidays
- Sabbatical leave
- Parental leave
- Life insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability plans
- Preventive health and wellness program
- Section 125 pretax health spending account, dependent care spending account, and premiums
- Retirement planning options with company match
- Free mental health support services, including up to 15 free counseling sessions for employees and family members
- Free on-site nurse health coaching services
- Daily pay options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
