Donation Center Associate (full-time)- Coal City
About The Position
The Donation Center Associate supports the store management team in meeting operational goals at a retail donation location. The role may involve learning and performing work as a Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, or e-Books Producer. As a Donation Door Attendant, the associate accepts customer donations, keeps the donation area clean and clear, sorts and distributes products, organizes the backroom, and loads or unloads trucks as needed. The role regularly uses equipment such as pallet jacks, double stackers, floor scrubbers, and hydraulic lifts. As a Textiles or Wares Producer, the associate sorts merchandise for quality and value, cleans items as needed, and tags and hangs textiles or wares. Production targets are 100 wares or 85 textiles per hour, following Goodwill pricing standards and updating the daily production tracking sheet. This work may involve pallet jacks and regularly uses a conveyor belt. As an eCommerce Producer, the associate identifies valuable merchandise for ClickGoodwill, monitors market values through eBay and other online shopping sites, tags and itemizes products, secures items in totes, and informs the team about high-value items. The associate carefully packs curated products onto pallets, wraps them, and ships totes to ClickGoodwill in accordance with the store’s weekly shipping budget.
Requirements
- No degree or credential is required.
- Demonstrated customer focus and ability to provide effective service to internal and external customers.
- Ability to work well with others and contribute to team outcomes.
- Ability to follow procedures and protocols, maintain confidentiality, and adhere to organizational values.
- Attention to detail, quality, and safety.
- Effective time management.
- Ability to spend more than eight hours sitting, standing, walking, stooping, kneeling, and crouching.
- Ability to use hands to grasp, carry, feel, or touch products and machinery.
- Ability to move and lift 10–50 pounds.
- Ability to manage frequent exposure to moderate noise and temperature variations.
Nice To Haves
- Familiarity with computers and relevant software, including basic computer and Internet navigation.
- Oral, written, visual, and non-verbal communication skills, including listening and conveying information in person, in writing, and digitally.
- Mathematical aptitude for solving everyday problems.
- Critical-thinking skills to evaluate alternative solutions, conclusions, or approaches.
Responsibilities
- Assist the store management team in achieving the donation site's operational goals.
- Accept customer donations and keep the donation door area clean and clear.
- Sort donated products quickly and accurately and distribute them to appropriate areas.
- Maintain a clean, organized backroom, with labeled boxes and items properly stored.
- Load and unload trucks as needed.
- Sort textiles and wares for quality and value; clean items as needed, and tag and hang products.
- Meet production targets of 100 wares or 85 textiles per hour, follow Goodwill pricing standards, and update the daily production tracking sheet.
- Identify valuable items for ClickGoodwill and monitor merchandise market value on eBay and other online shopping sites.
- Tag and itemize eCommerce merchandise, secure it in totes, and educate the team about high-value items.
- Pack curated products onto pallets, wrap them, and ship totes to ClickGoodwill in line with the store's weekly tote-shipping budget.
- Learn and work in other donation-center roles as needed, including e-Books Producer.
Benefits
- Continuing education and leadership development
- Tuition reimbursement
- Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
- Comprehensive health plan
- Paid time off
- Paid holidays
- Sabbatical leave
- Parental leave
- Life insurance
- Dental insurance
- Vision insurance
- Short-term disability plans
- Long-term disability plans
- Preventive health and wellness program
- Pretax health spending account
- Dependent care spending account
- Retirement planning options with company match
- Free mental health support services, including up to 15 counseling sessions for employees and family members
- Free nurse health coaching services on-site
- Daily pay options
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
