Donation Attendant

Horizon Goodwill•Oakland, MD

4d•$15 - $15•Onsite

About The Position

The Donation Attendant accepts qualified donations at the designated store donation area and provides donors with a positive experience through customer service, careful handling of donations, and education about the organization’s mission. The role also supports donation processing, product flow, store cleanliness, safety, and operational procedures.

Requirements

Reliable transportation.
Must successfully pass criminal background screening.
Ability to lift, push, and pull up to 50 pounds, with or without assistance.

Nice To Haves

High school diploma or equivalent preferred, but not required.

Responsibilities

Provide exceptional customer service to donors, including greeting them within 10 seconds, evaluating donations, politely declining items on the do-not-accept list, assisting donors, and handling donations with care. Manager approval is required to decline items not on the do-not-accept list.
Maintain an organized and clean donation area.
Accurately track donations according to established standards.
Encourage donors to complete feedback surveys as required.
Sort donations into textile or hard-goods categories according to guidelines, disposing only of obvious trash.
Maintain efficient product flow in accordance with company policies and procedures.
Demonstrate HGI values and provide excellent service as a Goodwill Ambassador.
Help maintain store and donation-area cleanliness by picking up trash, sweeping, mopping, dusting, emptying trash cans, and keeping hangers and racks orderly.
Assist production associates with material-handling needs.
Follow required safety and security procedures, including using protective equipment.
Comply with company and store policies and procedures, including opening and closing tasks and timely, accurate completion of required paperwork.
Participate in training, including cross-training for other store positions.
Perform other duties as assigned.