Donation Attendant
About The Position
Under the direction of the Team Leader and Production Team Leader, the Donation Attendant greets customers and donors and processes donations. The role includes receiving donations, issuing receipts, assisting co-workers or donors with lifting items, maintaining the stockroom, and greeting and assisting donors and customers. The position provides courteous, prompt, efficient, and accurate service; sorts incoming donations into appropriate carts or bins and assesses their quality; sorts and prices miscellaneous hard goods; and helps keep the production area and other assigned store areas clean and safe. The attendant follows applicable Consumer Product Safety Commission procedures and public protection guidelines, responds calmly to emergencies, and refers complaints to management. The work requires frequent standing and walking, lifting or moving items weighing up to 40 pounds, and stooping, bending, kneeling, pushing, pulling, turning, and reaching into containers. The work environment usually has a moderate noise level.
Requirements
- Ability to adhere to the organization’s Core Principles.
- Knowledge of retail and/or stock handling.
- Ability to listen to and follow directions.
- Ability to provide excellent customer service.
- Ability to react calmly and respond to emergency situations.
- Knowledge of textile articles related to garment classification, such as gowns, shirts, and pants.
- Ability to read, write, speak, and understand English.
- Ability to regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 40 pounds.
- Vision abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
- Ability to stand and walk for long periods of time.
- Ability to stoop, bend, kneel, push, and pull.
- Sufficient mobility to turn from side to side and lean and remove items from containers.
Responsibilities
- Greet customers and donors courteously and provide prompt, efficient, and accurate customer service.
- Receive donations professionally and issue donation receipts.
- Assist customers and donors with lifting items in and out of vehicles.
- Sort incoming donations into the proper carts or bins and assess their quality.
- Sort and price miscellaneous hard goods.
- Keep the production area clean and safe, along with other store areas as directed.
- Maintain a well-groomed appearance and follow the dress code, including wearing a name badge and vest.
- Provide general information to customers and donors.
- Assist processors when needed.
- Follow Consumer Product Safety Commission procedures and other Public Protection Guidelines.
- React calmly and respond to emergency situations.
- Refer customer and donor complaints to management in a timely manner.
- Perform other duties as assigned by the Team Leader.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
