Donation Attendant Herndon EDC

Goodwill of Greater Washington•Herndon, VA

About The Position

Donation attendants serve as Goodwill ambassadors, assisting donors with household goods in an active, dynamic role. The position involves interacting with donors, safely unloading and recording donations, sorting items, and maintaining a clean and safe donation area. Attendants may also help load or unload donations into company vehicles and perform general housekeeping and other assigned duties.

Requirements

Previous customer service experience.
Ability to provide exceptional customer service to internal and external customers.
Ability to read, write, and understand basic English instructions for safety and communication with management.
Ability to communicate effectively verbally with associates and customers.
Ability to walk, stoop, stand, bend, lift, kneel, and climb continuously for prolonged periods, up to 7 hours per 8-hour shift.
Ability to frequently lift up to 50 pounds.
Ability to independently lift up to a maximum of 50 pounds.
Ability to safely operate manual and/or powered equipment, depending on location.

Nice To Haves

At least six months of previous work experience.
High school diploma or equivalent.
Ability to work in a team environment.
Previous warehouse experience.
Previous pallet packing and forklift experience.
Basic computer skills.
Multilingual ability with proficiency in English.

Responsibilities

Provide excellent customer service to internal and external guests.
Greet donors and create a welcoming atmosphere.
Safely unload donations from vehicles and accurately record them.
Complete donor receipts and offer donors a copy.
Sort donated items into designated categories.
Keep the donation area clean and free of debris.
Follow safety and security practices and report hazards or injuries to the General Manager, Store Manager, or Assistant Manager.
Maintain a clean, neat uniform and appearance.
Assist truck and driver helpers with loading and unloading donations into company vehicles.
Perform general housekeeping and other duties as directed.