Donation Attendant Store - Newport News
About The Position
The Donation Attendant supports Goodwill’s mission by assisting customers with donated goods and ensuring donations are presorted accurately, promptly, and safely. The associate greets donors, helps unload donations while taking care not to damage vehicles, sorts and labels items by category, and loads trailers. The role also involves maintaining an orderly and safe work area, protecting company assets, following department policies and safety procedures, communicating issues to a supervisor, and providing courteous customer service. No previous experience is required. A high school diploma or GED is preferred, though a combination of education and work experience may be considered. The associate has no supervisory responsibilities and is not required to drive as part of the job. A criminal background check is required. The position may involve access to confidential information, which must be handled according to Goodwill’s privacy and security procedures. The associate must be available to work evenings and/or weekends as business needs dictate.
Requirements
- No previous experience is required.
- High school diploma or GED preferred; a combination of education and work experience may be considered.
- Must successfully pass a criminal background check.
- Must be available to work evenings and/or weekends as business needs dictate.
- Must be able to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
- Must follow Goodwill safety rules and procedures.
- Must follow applicable privacy and security procedures when handling confidential information.
Nice To Haves
- High school diploma or GED.
Responsibilities
- Provide prompt, efficient, and courteous service to internal and external customers.
- Greet donors and assist them with unloading donations, taking care not to damage their vehicles.
- Presort donations accurately by category and label them accordingly.
- Load trailers safely, efficiently, and accurately.
- Maintain a clean, organized, and safe work environment for associates and customers.
- Protect company assets and immediately report known or suspected security or theft problems.
- Follow department policies, procedures, and Goodwill safety rules and regulations.
- Communicate directly and consistently with the supervisor about donation-area and customer problems.
- Maintain a positive public image by meeting Goodwill dress-code and personal-hygiene standards.
- Use sound judgment when making decisions involving customers and Goodwill.
- Follow procedures for protecting confidential information, if accessed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
