Domestic Transportation Customer Service

Expeditors • Elkridge, MD

5d

About The Position

The Domestic Transportation Customer Service role supports the movement of freight by ensuring smooth and timely process flow, accurate operational data entry, tracking and tracing, billing, and delivery. The position interacts with customers and suppliers to meet service standards, maintains compliance, and responds to communications and requests in a timely manner. The role is offered as full-time or part-time, with hours either 12–9 Monday through Friday and/or 8–5 on weekends.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Proactive approach and strong organizational skills.
• Good computer skills, including Excel and Word.
• Fluent in English.

Nice To Haves

• Understanding of the documentation process.
• Hazardous Materials certification.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into the operational system.
• Track and trace Transcon files and provide reporting.
• Ensure accurate and timely client and vendor billing.
• Ensure freight delivery and timely clearance when applicable.
• Interact with customers to arrange shipments in line with customer service standards.
• Contribute to and maintain good relationships with suppliers.
• Meet compliance requirements at all times.
• Respond to network communications, emails, and requests in a timely manner.
• Meet KPI standards in accordance with company policy.

Benefits

• Paid vacation, holiday, and sick time.
• Medical, prescription drug, dental, and vision health plans.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed