Domestic Transportation Customer Service

Expeditors•Sterling, VA

6d•$23 - $25

About The Position

The Domestic Transportation Customer Service role supports the timely, accurate movement of freight and related operational processes. The position involves entering shipment data, tracking and tracing transportation files, coordinating shipments with customers, and supporting billing, delivery, clearance, supplier relationships, compliance, and performance standards. The schedule may be 12 p.m.–9 p.m. Monday through Friday and/or 8 a.m.–5 p.m. on weekends. The role is offered as full-time or part-time.

Requirements

6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel and Word.
Fluent in English.

Nice To Haves

Understanding of the documentation process.
Hazardous Materials certification.

Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into the operational system.
Track and trace Transcon files and reporting.
Ensure accurate and timely client and vendor billing.
Ensure delivery of freight and timely clearance when applicable.
Interact with customers to arrange shipments and meet customer service standards.
Contribute to and maintain good relationships with suppliers.
Meet compliance requirements at all times.
Communicate across the network and respond promptly to emails and requests.
Meet KPI standards in accordance with company policy.