Domestic Transportation Customer Service

Expeditors • Sterling, VA

5d

About The Position

The Domestic Transportation Customer Service role supports the timely and accurate movement of freight and the related operational, customer, supplier, and billing processes. The position involves arranging shipments to meet customer service standards, tracking and tracing Transcon files, maintaining operational data, supporting delivery and clearance, and responding to communications. The role also contributes to supplier relationships and compliance while meeting company KPI standards. Hours are either 12–9 Monday–Friday and/or 8–5 on weekends. The position is offered as full-time or part-time.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Proactive approach and strong organizational skills.
• Good computer skills, including Excel and Word.
• Fluent in English.

Nice To Haves

• Understanding of the documentation process.
• Hazardous Materials certification.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into the operational system.
• Track and trace Transcon files and provide reporting.
• Ensure accurate and timely client and vendor billing.
• Ensure freight delivery and timely clearance when applicable.
• Interact with customers to arrange shipments that meet customer service standards.
• Contribute to and maintain good relationships with suppliers.
• Meet compliance requirements at all times.
• Communicate with the network and respond to emails and requests in a timely manner.
• Meet KPI standards in accordance with company policy.

Benefits

• Paid vacation, holiday, and sick time.
• Medical, prescription drug, dental, and vision health plans.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed