Domestic Transportation Customer Service
About The Position
Expeditors is a global logistics company headquartered in Seattle, Washington, with a worldwide network spanning more than 350 locations across six continents. The company focuses on global supply chain management and customized solutions for international trade. It describes its workplace as professional, collaborative, and customer-service oriented, and emphasizes employee development and promotion from within. The Domestic Transportation Customer Service role supports the flow of freight and shipment coordination. The position involves timely and accurate operational data entry, shipment tracking, client and vendor billing, delivery coordination, customer and supplier communication, and adherence to compliance and KPI standards. The role is available full-time or part-time and pays $23–$25 per hour. Hours are either 12–9 Monday through Friday and/or 8–5 on weekends.
Requirements
- 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
- Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
- Proactive approach and strong organizational skills.
- Good computer skills, including Excel and Word.
- Fluent in English.
Nice To Haves
- Understanding of the documentation process.
- Hazardous Materials certification.
Responsibilities
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into the operational system.
- Track and trace Transcon files and reporting.
- Ensure accurate and timely client and vendor billing.
- Ensure freight delivery and timely clearance when applicable.
- Interact with customers to arrange shipments that meet customer service standards.
- Contribute to and maintain good relationships with suppliers.
- Meet compliance requirements at all times.
- Communicate across the network and respond promptly to emails and requests.
- Meet KPI standards in accordance with company policy.
Benefits
- Paid vacation, holiday, and sick time.
- Medical, prescription drug, dental, and vision health plan.
- Life and long-term disability insurance.
- 401(k) retirement savings plan (US only).
- Employee Stock Purchase Plan.
- Training and Personnel Development Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
