Domestic Transportation Agent
About The Position
The Domestic Transportation Agent supports the smooth, timely movement of freight from origin to destination. The role handles operational data entry, shipment tracking and tracing, export Transcon workflows, customer and vendor billing, freight delivery, and customs clearance when applicable. The agent works with customers, vendors, suppliers, and internal stakeholders to meet service standards, maintain compliance, and resolve operational issues. The position also involves documenting and maintaining customer Standard Operating Procedures, meeting KPI and performance expectations, and identifying opportunities to improve operational efficiency, productivity, and service quality.
Requirements
- Strong organizational and time-management skills.
- Effective verbal and written communication skills.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office, including Excel and Word.
- Ability to learn new systems and processes quickly.
- Fluency in English.
- Positive, team-oriented attitude; proactive and dependable; customer-focused with accountability; and adaptable and willing to learn in a fast-paced environment.
Nice To Haves
- Basic understanding of logistics, transportation, supply chain, or customer service operations.
- Understanding of ocean documentation processes.
- Basic awareness of regulatory and compliance requirements.
- Hazardous Materials certification.
- Six months to one year of experience in logistics, transportation, operations, customer service, or a related field, or an equivalent combination of education and experience.
Responsibilities
- Ensure smooth and timely freight process flow from origin to destination.
- Enter accurate and timely data into the operational system.
- Track and trace Transcon shipments and files, and provide reporting as required.
- Use the Export Transcon workflow daily.
- Ensure accurate and timely client and vendor billing.
- Ensure timely freight delivery and customs clearance when applicable.
- Interact with customers to arrange shipments and meet customer service standards.
- Build and maintain positive working relationships with customers, vendors, and suppliers.
- Comply with internal policies, company procedures, and applicable government regulations.
- Identify opportunities to improve operational efficiency, productivity, and service quality.
- Understand customer requirements and ensure Standard Operating Procedures are documented and maintained in DLSOPs.
- Meet established KPI standards and performance expectations.
- Respond promptly to emails, requests, and inquiries from internal and external stakeholders.
- Escalate operational issues, exceptions, and service concerns to management when appropriate.
- Promote compliance and ethical business practices, performing duties with integrity and professionalism.
- Demonstrate and uphold the company's 10 Cultural Attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Benefits
- Paid vacation (first year prorated based on month of hire; then eligible for 15 days).
- 10 annual paid holidays.
- Potential for 2 flexible days.
- Paid sick time accrued at 1 hour per 30 hours paid; unused time rolls over.
- 401(k) Retirement Savings Plan with employer match (pre-tax or Roth).
- Employee Stock Purchase Plan (ESPP).
- Medical, prescription drug, dental, and vision coverage.
- Health Savings Account (HSA).
- Life and disability insurance.
- Paid parental leave, subject to additional eligibility criteria.
- Dependent Care Flexible Spending Account (DC FSA).
- Employee Assistance Program (EAP).
- Training and Personnel Development Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
