Domestic Agent II
About The Position
The Domestic Agent II supports the coordination and execution of domestic air and ground freight shipments, providing reliable service to internal and external customers. The role handles day-to-day shipment activities, including quoting, routing, tracking, tracing, and documentation, with an emphasis on accuracy and timely communication. The agent works with carriers, vendors, suppliers, customers, sales teams, and domestic offices to move shipments efficiently and resolve issues promptly. Responsibilities also include shipment billing and inventory processing, customer KPI reporting, and required compliance training. Other duties may be assigned, and the position must comply with company policies and standards.
Requirements
- High school diploma or GED.
- At least 3 years of freight forwarding experience.
- At least 1 year of intermediate knowledge of IATA and TSA regulations.
- Knowledge of Microsoft Office.
- Basic knowledge of IATA and TSA regulations.
- Ability to work in a deadline-driven, fast-paced, high-volume work environment.
- Excellent organizational skills and attention to detail.
- Ability to be a team player and support teammates.
- Ability to work independently.
Nice To Haves
- 5 or more years of freight forwarding experience.
- At least 1 year of SAP and AS400 experience.
- Some college, an associate degree, or equivalent.
- Dangerous Goods Certification upon hire.
Responsibilities
- Quote, track, and trace domestic freight shipments moving by air or ground daily.
- Track overhead shipments daily and route them accordingly.
- Route freight shipments across multiple transportation modes and services based on client requests.
- Proactively communicate freight status to clients.
- Communicate with vendors and suppliers about shipment dispatch, routing, and rates.
- Manage daily on-time and defect codes, carrier re-weights, and ensure all masters are rated.
- Assist local sales and domestic offices with air and ground freight issues.
- Help compile customer-specific KPI reports weekly or monthly as needed.
- Ensure paperwork, labeling, and scanning are accurate.
- Understand the requirements and expectations for handling shipments of consequence, including NFO, high-value, and date- or time-specific shipments.
- Process monthly inventory.
- Coordinate with corresponding departments to ensure files are billed and posted before the end of the month.
- Complete required compliance training and certifications for software and/or regulations.
- Perform other duties as assigned.
- Comply with all policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
