Domestic Agent II

AIT Worldwide Logistics, Inc. • Union City, GA

1d

About The Position

The Domestic Agent II supports the coordination and execution of domestic air and ground freight shipments, providing reliable service to internal and external customers. The role handles day-to-day shipment activities, including quoting, routing, tracking, and documentation, with a focus on accuracy and timely communication. The Domestic Agent II works with carriers, vendors, and customers to help ensure shipments move efficiently and issues are resolved promptly.

Requirements

• High school diploma or GED.
• At least 3 years of freight forwarding experience.
• At least 1 year of intermediate knowledge of IATA and TSA regulations.
• Knowledge of Microsoft Office.
• Basic knowledge of IATA and TSA regulations.
• Ability to work in a deadline-driven, fast-paced, high-volume environment.
• Excellent organizational skills and attention to detail.
• Ability to work as a team player and support teammates.
• Ability to work independently.

Nice To Haves

• Some college, an associate degree, or equivalent.
• At least 5 years of experience.
• At least 1 year of SAP and AS400 experience.
• Dangerous Goods Certification upon hire.

Responsibilities

• Quote, track, and trace domestic air and ground freight shipments daily, including tracking and routing overhead shipments.
• Route freight across multiple transportation modes and services based on client requests.
• Proactively communicate freight status to clients.
• Communicate with vendors and suppliers about shipment dispatch, routing, and rates.
• Manage daily on-time and defect codes, carrier re-weights, and ensure all masters are rated.
• Assist local sales and domestic offices with air and ground freight issues.
• Help compile customer-specific KPI reports weekly or monthly as needed.
• Ensure paperwork, labeling, and scanning are accurate.
• Understand the requirements and expectations for handling shipments of consequence, including NFO, high-value, and date- or time-specific shipments.
• Process monthly inventory.
• Coordinate with other departments to ensure files are billed and posted before month-end.
• Complete required compliance training and certifications for software and/or regulations.
• Perform other duties as assigned.
• Comply with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED