Import Transportation Agent

Expeditors•Salt Lake City, UT

6d•$26 - $28

About The Position

The Import Transportation Agent supports the smooth and timely handling of air and ocean import shipments, including tracking freight, coordinating delivery, managing shipment documentation, entering operational data, and ensuring accurate billing. The role involves regular communication with customers, brokers, overseas offices, and service providers while meeting customer service standards and complying with applicable company, customer, and government requirements. The position is full time, 40 hours per week, Monday through Friday.

Requirements

0–12 months of related experience and/or training, or an equivalent combination of education and experience.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel, Word, and PowerPoint.
Fluent in English, including reading and writing.

Nice To Haves

Understanding of the air documentation process.

Responsibilities

Ensure smooth and timely freight process flow.
Enter accurate and timely data into the operating system.
Track and trace air and ocean import files as required.
Ensure timely delivery of import freight to customers.
Send documents to customers or brokers in a timely manner for customs purposes.
Ensure accurate and timely billing for clients and service providers.
Coordinate international shipments with customers and meet customer service standards.
Maintain strong relationships with suppliers, including airlines and trucking companies.
Comply with internal policies and procedures, including Operational Process Standards, and with external government regulations and customer requirements.
Understand department process flow and identify opportunities to improve efficiency.
Meet KPI standards in accordance with company procedures.
Respond promptly to overseas communications, emails, and requests from internal and external contacts.

Benefits

Paid vacation: first-year vacation is prorated based on month of hire; eligible for 15 days thereafter.
10 annual paid holidays.
Potential for 2 flexible days.
Paid sick time accrued at 1 hour per 30 hours paid, with unused time rolling over.
401(k) retirement savings plan with employer match, with pre-tax or Roth options.
Employee Stock Purchase Plan (ESPP).
Medical, prescription drug, dental, and vision coverage.
Health Savings Account (HSA).
Life and disability insurance.
Paid parental leave, subject to additional eligibility criteria.
Dependent Care Flexible Spending Account (DC FSA).
Employee Assistance Program (EAP).
Training and Personnel Development Program.